HR Client Services Coordinator Job Toronto area,Ontario Canada,HR/Recruitment

About Toronto Metropolitan

For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world.

For a more in-depth understanding of our vision, core values and ongoing work, please see our

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2

SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our .

About Human Resources

The HR Operations and Technology team is part of a group of human resources experts and innovators who contribute to the achievement of Toronto Metropolitan University's strategic priorities. They partner with their clients to create and deliver outstanding practical and strategic human resource solutions, programs and services that enhance workplace culture, engagement and inclusion. They are at the forefront of TMU’s HR transformation to evolve and innovate the IT functionality, reporting and analytics and they are committed to creating seamless processes for record keeping, payroll, TMU’s employee web-based applications, in order to modernize and enhance the employee experience.

The Opportunity

The HR Operations & Technology team is looking for an HR Client Services Coordinator to join the team and provide courteous and efficient front-line Human Resources client services to the Toronto Metropolitan University (TMU) community, providing first line support on general or knowledge-based inquiries, policy interpretation, and guidance on using the self-service platform. As a coordinator, you will conduct transactional updates, and ensure transactions are error-free and comply with legal/policy/collective agreement requirements.

You will also triage all incoming inquiries from the main Human Resources email, and the Service Now general inquiry stream, as well as provide administrative support and assistance related to client service and HR general operations.

Other responsibilities includes:

Promoting the usage of self-service as appropriate, which includes providing exceptional, consistent, experience-focused service. Guides HR customers in the effective use of self-service to submit inquiries, update personal data, and find HR policies and procedures online;

Acting as the first point of contact and provides early resolution for technical issues for all inquiries related to eHR employee self service;

Providing helpful, effective and efficient responses to inquiries from employees, adhering to established HR policies, procedures and guidelines. Assessing and interpreting the level of complexity of cases and triages accordingly, i.e. by resolving issues directly or escalating as required;

Identifying gaps in knowledge management systems to assist with future inquiry resolution;

Referring to established guidelines in the interpretation of legislation, collective…


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