Payroll Officer

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award‑winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise – Makes Work Life Better™ – reflects our commitment to employees, customers, partners and communities globally.

Dayforce is currently seeking a Payroll Officer to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center, allowing the client to focus on their core business.

The ideal candidate will have significant experience in payroll and a strong working knowledge of benefits, workforce management and tax. They will also interface with clients and use critical thinking skills to resolve complex problems.

• Abide by Dayforce’s Code of Conduct, Values and Policies and Procedures
• Be aware of and comply with all Dayforce and customer Information Security protocols
• Adherent to all Information Security Standards Policies and Procedures
• Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited, and transmitted accurately and timely.
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments, and payroll processing for assigned clients.
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross‑functional internal partners to resolve client payroll matters and employee inquiries
• Provide Payroll support services to clients according to Dayforce contract, legislative requirements, and business needs.
• Establish and maintain a deep understanding of customers’ requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
• Create, update, and review standard operating procedures and perform quarterly document reviews.
• Have an “I own it” attitude about deliverables and projects from start to finish.
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
• Proactively manage quarter and year‑end payroll auditing and processing
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements

• 2 years of payroll processing experience in a high‑volume payroll operation; end‑to‑end payroll experience a plus
• Experience and a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
• Ability to resolve client’s issues and provide superior customer service to internal and external partners
• Excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners
• Good analytical, organizational, and problem‑solving skills
• Proficiency in Microsoft Word, intermediate Excel, and Power Point

• Experience in the payroll outsourcing or consulting industry preferred
• Experience working in a case management system is preferred
• Industry related certifications or desire to obtain within two years of employment
• Experience with Dayforce HCM or similar cloud payroll technology
• Strong working knowledge of quality control and auditing standards
• A desire to continually learn
• Ability to communicate and collaborate with clients and internal team members
• Dayforce product knowledge desired
• Associate’s degree desired

At Dayforce, we are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as individuals of all ages, genders, sexual orientations, cultural backgrounds, abilities, and experiences. If you require support or accessibility accommodations during the recruitment process, please let us know, and we will ensure your needs are met.