Human Resources Operations Manager

My client, a start-up technology company that are turning labour into software. They have a world class suite of seasoned executives from some of tech's most prestigious companies, and are continuing to scale the team very quickly. They have found product-market fit and are excited by their mission to build tooling for the future of HR. The team is in the office 5 days/week in downtown Toronto across from Union Station.

The company is seeking a seasoned HR Operations Manager who will manage and lead multiple HR functions related to global payroll services, global benefits, and day-to-day interactions with their customers. The ideal candidate will be detail-oriented, a natural self-starter, and be able to adapt to their ever-evolving software as they develop the best-in-class platform for their customers. This role will ensure all local regulatory and compliance procedures are performed correctly and accurately, as well as be responsible for planning, developing, and organizing new business procedures related to global payroll and benefits.

• Own day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations
• Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform
• Support customers with their HR operations including benefits administration, payroll, employee onboarding, and employee offboarding
• Develop and maintain competency in areas of international HR and international payroll
• Partner with external stakeholders and Borderless payroll specialists to support customers with payroll processes across third-party payroll service providers
• Communicate across and partner with multiple Borderless AI departments to help maintain continuity in our customer experience
• Continuously evaluate HR and payroll processes and systems for efficiency and scalability

• 5+ years in an HR or payroll role within a SaaS startup or the Fintech industry
• Experience with multiple payroll platforms and international payroll experience (asset)
• Experience working either for or with an EOR (employer of record)
• Experience with benefits providers and benefits administration
• Deep expertise with employee onboarding and offboarding policies and procedures
• Fluency in French or Spanish (asset)
• A detail-oriented nature with the ability to work independently with little supervision, as well as the ability to work effectively in a team environment
• Exceptional written and verbal communication skills
• A hands-on, can-do mentality, with comfort in fast-paced environments

• We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ
• We offer a healthy benefits & perks package, including free lunch everyday
• Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions
• Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
• We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support