Manager, Employee Relations

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

We have an exciting opportunity for the position of Manager, Employee Relations. The Manager, Employee Relations will be responsible for diligently conducting above-property Internal Reviews ensuring fairness and confidentiality. This role will manage an ongoing case-load of issues that must be reviewed in a timely manner ensuring proper communication and alignment with key stakeholders such as the Area Directors People & Culture and the VPs People & Culture.

• Leads above-property Internal Review process and resolution of complex and/or high-risk employee complaints with fairness and confidentiality in a timely manner.
• Keep all key stakeholders updated on findings and aligned on proposed next steps to resolution.
• Serve as a trusted advisor to Area Directors P&C on employee relations trends and potential risk mitigation strategies.

• Assist Director Employee Relations & Policies and Area Directors People & Culture in identifying trends, root causes, and opportunities for improvement.
• Provide regular reporting and updates on case load to Director Employee Relations.
• Assist with platform migration from Convercent to EQS ensuring that the system is set up to deliver reporting, diagnostic and analytic capabilities.

• Assist with updating and maintaining a comprehensive global People & Culture Operations policy framework that supports compliance, equity, and organizational values.
• Collaborate with field People & Culture leaders, Legal & Compliance to ensure policies are aligned with regulatory changes and business needs.

• 5-10 years of progressive HR experience, including significant employee relations case load management and resolution.
• CHRP designation is an asset.
• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• Proficient in MS office (Word, Excel and PowerPoint).
• Working knowledge of Ethics Reporting platforms (e.g. Convercent, Navex, EQS).

• Trusted Advisor – Integrity & Confidentiality.
• Excellent communication skills.
• Ability to work with all levels of the organization.
• Excellent organizational skills.

Salary Range: $95,000 – $115,000 CAD

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.