Dining Concierge Supervisor, CIBC Square

Working Title: Premium Dining Concierge Supervisor, CIBC Square, Toronto, ON.
Employment Status: Full-Time.
Starting Hourly Rate: $30.00 per hour.
Address: 81 Bay St, Toronto ON M5J 0E7.
New Hire

Schedule:

TBD.

As a Corporate Concierge in an exclusive dining venue within a top 5 Canadian bank's headquarters, you are the face of premium hospitality. Your creativity, personal commitment, and sophisticated approach will make a profound positive impact on valued clients, executives, and guests. The role involves anticipating needs, curating bespoke experiences, and ensuring seamless, high-touch service, upholding the prestigious image of both the dining establishment and the bank.

The Concierge Supervisor provides essential, high-level support for catering and events. This role demands sophisticated judgment, astute discretion, and rigorous adherence to all health, safety, and security protocols.

• Guest Services:
  Proactively welcome guests to cultivate a refined atmosphere and create lasting impressions.
• Anticipate operational challenges and implement high-level solutions for seamless service.
• Infuse a personal touch into all digital communications, maintaining a premium connection throughout the reservation lifecycle.
• Ensure prompt, professional responses to all inquiries, reflecting 5-star standards.
• Exercise discretion, creativity, and efficiency in managing complex inquiries or resolving high-priority concerns.
• Strategically develop weekly schedules for optimal staffing.
• Provide expert coverage for breaks and vacations, ensuring uninterrupted service.
• Spearhead the evolution of concierge training programs and personnel development.
• Oversee high-volume administrative projects, maintaining rigorous detail and accountability.
• Monitor concierge metrics and facilitate attainment of operational and strategic goals.
• Audit all communication channels, escalate matters of high strategic importance as needed.
• Serve as the initial point of escalation for internal inquiries, providing clear guidance to the team.
• Rigorously enforce corporate standards and procedures, providing constructive feedback to elevate staff performance.
• Coordinate planning and sophisticated coordination for Private Dining and À La Carte reservations, liaising with Conference Center stakeholders.
• Coordinate intricate dietary requirements and specialized orders with precision and care.
• Manage sensitive requests for financial documentation with the highest level of precision and confidentiality.
• Work with stakeholders to deliver a seamless, client-centric experience.
• Deliver high-level service during daytime and evening engagements, adhering to Banquet Event Order specifications.
• Participate in strategic briefings with Front-of-House and Back-of-House teams for total operational alignment.

• Lead concierge or GSA experience in luxury hotel or comparable corporate/hospitality environment preferred.
• Proficiency in Microsoft Office; EMS is an asset.
• Professional telephone and email etiquette required.
• Attention to detail and organizational skills; ability to work at a fast pace.
• Ability to work independently and as part of a team; strong communication with guests and internal stakeholders.
• Maintain a professional appearance and demeanor; strong critical thinking and problem-solving skills.
• Strong emphasis on exceptional customer service.
• Flexible availability – opening, mid, and closing shifts as required.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. For accommodation requests during the hiring process, please contact  for further information.