Complex Catering Sales Manager Hilton Garden Inn Airport

Why Join Us?

Welcome to Hilton Garden Inn Toronto Airport — a modern, welcoming stay just minutes from Toronto Pearson International Airport. We’re a hotel that thrives on connection, comfort, and doing the basics exceptionally well, all while keeping things friendly and guest-focused. Whether travelers are arriving, departing, or settling in for a productive stay, we’re here to make every moment feel seamless and stress-free.

Our hotel is a natural hub for business and leisure travelers alike, blending smart design with thoughtful amenities. From comfortable, contemporary guest rooms to flexible meeting spaces, complimentary Wi-Fi, airport shuttle service, and fitness and pool facilities, we’re built to support guests on the move — without sacrificing warmth or personality.

Behind the scenes, we’re just as committed to our people as we are to our guests. We’re looking for team members who enjoy collaborating, take pride in great service, and bring positive energy to everything they do. Here, professionalism and approachability go hand in hand. We value inclusion, growth, and creating an environment where everyone feels supported, empowered, and excited to come to work.

We’re looking for a Complex Catering Sales Manager to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional.

Why You’ll Love Working With Us

Are you ready for your next career move? Here’s what’s in it for you:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

The Complex Catering Sales Manager is responsible for soliciting and engaging with companies and organizations to secure food and beverage sales, meeting space rentals, and ancillary services. This role ensures the seamless coordination and execution of events, delivering exceptional service while maximizing hotel revenue. The Complex Catering Sales Manager oversees the prompt, courteous, and efficient delivery of products and services to meet client needs and uphold the hotel's profitability.

The Complex Catering Sales Manager is primarily responsible for:

• Serve as the primary point of contact for clients from initial inquiry through post-event follow-up, ensuring a seamless and professional experience.
• Manage customer relationships by drafting proposals and contracts, responding to inquiries, and coordinating logistics for social and corporate events.
• Represent the hotel in all client interactions, conducting sales calls and meetings via phone or in person to secure group and local catering business.
• Create highly detailed and accurate Banquet Event Orders (BEOs).
• Support Food & Beverage Operations and Room Reservations teams by providing accurate event details, group block updates, and forecasts.
• Support cluster or portfolio hotels as required based on business demands.
• Manage deposit schedules, payment timelines, and outstanding client balances in accordance with hotel policy.
• Resolve billing discrepancies in partnership with Accounting to ensure transparency and exceptional post-event service.
• Prospect, source, and convert new catering business through proactive outreach, networking, industry events, and relationship-building.
• Maintain accurate and detailed client records, communications, and revenue tracking within the CRM system.
• As this role supports a complex of two (2) properties, responsibilities may extend to supporting the Hilton Toronto Airport as required.

In addition to the core job responsibilities, the Complex Catering Sales Manager will illustrate the ability and passion to:

• Live the corporate culture, personifying it in daily interactions with both guests and team members
• Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels
• Participate in a…