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Director, Guest Experience & Concierge — CRM

Job in Toronto, Ontario, C6A, Canada
Listing for: Formula Fig
Full Time position
Listed on 2026-03-10
Job specializations:
  • Hospitality / Hotel / Catering
    Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Director, Guest Experience & Concierge — CRM & Growth
A dynamic skincare company is seeking a Director of Guest Experience & Concierge. This role focuses on enhancing the Guest Concierge function to drive revenue and loyalty. The ideal candidate has a proven record in customer support evolution, strong leadership, and is adept with CRM tools. This leadership position offers a chance to shape personalized guest strategies and improve performance metrics in a growing environment.

Benefits include generous compensation packages and treatment incentives.
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