Association Sales Manager

At Inter Continental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the Inter Continental Hotels & Resorts brand, you’re more than just a job title.

At Inter Continental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, Inter Continental Toronto Centre currently has an opening for an Association Sales Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team!

Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

Oversee and implement all sales activities for a specific area of responsibility or market segment(s), including developing new accounts, maintaining existing accounts and implementation of sales strategies.

• Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
• Achieve personal and team sales goals as assigned.
• Implement hotel-level tactical sales plans as assigned to achieve greater profitability through increasing average rates, increasing overall occupancy, increasing business volume during off-peak periods, and enhancing the image of the hotel in the local community.
• Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel.
• Produce monthly reports and sales forecasts for assigned area of responsibility.
• Actively participate in forecasting and goal setting. Participate in the annual budget process, and development of sales and marketing plans.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments. Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with department heads to best expedite these situations.
• Interact with outside contacts:

Guests – to ensure their total satisfaction

Airlines, wholesalers, corporate accounts, travel agencies, ad agencies within local, domestic and international markets – to ensure repeat business, follow up on events, and generate new business

Other contacts as needed (Professional organizations, community groups, local media)

• May coordinate business group activities at the hotel and work closely with other departments to facilitate services agreed upon by the sales office and prospective clients.
• Perform other duties as assigned.
• May serve as “manager on duty” as required.

This job is an experienced sales professional typically in a large full-service, luxury, resort, or major flagship hotel with competition from major hotel chains and/or with extensive competitive pressure and focuses on key market sectors and top accounts.

Bachelor’s degree in marketing or related field, and 4 years total experience working with a large or a variety of market segments, or an equivalent combination of education and experience in a hospitality or hotel sales and marketing setting. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management…