Front Office Manager
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Easton’s Group of Hotels
Full Time
position
Listed on 2026-01-23
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Event Manager / Planner, Hospitality & Tourism
Job Description & How to Apply Below
Be Part of Revery Toronto Downtown, Canada’s second Curio Collection by Hilton.
Are you looking for an exciting career opportunity in Hospitality? Join one of Canada’s most successful companies that strives to take your talent to the next level. With 19 hotels currently owned and managed by Easton’s Group of Hotels and 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. We strive to provide our valued employees with great benefits, perks, training, and growth opportunities.
Welcome to Revery, Toronto’s first Curio Collection by Hilton. Curio Collection is a global lifestyle brand with one-of-a-kind hotels. With world-class theatre, music, and arts attractions within a short walk, we promise your curiosity will be piqued.
Revery’s Curio Collection by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design with sharp connectivity to the neighbourhood it calls home. Revery is located in Toronto’s Entertainment District with 224 cinematic-themed rooms, multiple event spaces, a French-inspired Restaurant and an all-day lobby bar, adjacent to its box-office-themed reception. Revery opened in June 2024 and has been building its reputation as an exclusive and sought-after hotel in
downtown Toronto, Canada
.
What we offer
Employee Social EventsDiscounted Staff MealsHotel Discounts
at HiltonHealth, Vision, and Dental CoverageRevery is looking for someone passionate about working in the Hospitality Industry.
What will you be doing?
JOB OVERVIEW
The Front Office Manager is a dynamic hospitality leader responsible for delivering distinctive, locally inspired guest experiences while driving operational excellence and financial performance. As a key ambassador of Curio Collection by Hilton, this role balances Hilton’s trusted service standards with the hotel’s unique character, ensuring every guest interaction is personalized, memorable, and aligned with brand expectations.
Duties and Responsibilities
Leadership & Team Development
Lead, mentor, and inspire front office team members through effective workforce planning, scheduling, coaching, and performance management.Champion Hilton’s service culture, Team Member Promise, and Make It Right philosophy
, creating an engaged, empowered, and guest-focused team.Communicate and execute departmental strategies and objectives aligned with Hilton brand standards and hotel business goals.Recommend and initiate recruitment, compensation, disciplinary, and performance-related actions in accordance with Hilton and Company policies.Ensure all team members are fully trained and certified in Hilton systems (including OnQ), brand standards, cash handling, safety, and emergency procedures.Guest Experience & Brand Representation
Deliver a Curio Collection guest experience that blends Hilton’s consistency with the hotel’s distinctive local personality.Ensure guests are warmly welcomed, recognized, and personally engaged throughout their stay, including Hilton Honours members and VIP guests.Lead service recovery efforts using Hilton’s guest satisfaction tools and recovery guidelines to resolve concerns promptly and professionally.Monitor and analyze guest feedback, Guest stay experience scores, reviews, and brand metrics to drive continuous improvement.Serve as a visible leader in the lobby and public areas, reinforcing a culture of authentic hospitality and attention to detail.Financial & Commercial Performance
Demonstrate strong financial acumen by managing front office revenues, labour costs, and operating expenses to meet or exceed budgeted targets.Collaborate with Revenue Management to support Hilton pricing strategies, room inventory controls, occupancy goals, and ADR performance.Assist in the preparation and execution of annual departmental budgets, forecasts, and financial action plans.Ensure compliance with Hilton credit policies, billing accuracy, and financial transaction controls.Leverage Hilton systems and reporting tools to analyze performance trends and optimize operational efficiency.Operational Excellence & Compliance
Oversee daily front office operations, ensuring full…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
