Newborn Screening Retrieval Team -Patient Care Information Coordinator

Overview

Dedicated exclusively to children and their families, The Hospital for Sick Children (Sick Kids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.

Sick Kids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join Sick Kids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don t miss out on the opportunity to work alongside the world s best in paediatric healthcare.

The Newborn Screening Team is part of a provincial network of healthcare professionals dedicated to providing outpatient care for newborns who test positive on a Newborn Screening Blood Test, which is conducted 24-48 hours after birth. This test is administered to all newborns in Ontario and screens for several rare but treatable medical conditions. The Sick Kids Newborn Screening Retrieval Team then performs assessments and diagnostic tests to confirm whether the newborn has the screened condition.

This is a particularly sensitive period for new parents, requiring compassion, empathy, and strong communication skills.

As a member of the Newborn Screening team, the Patient Care Information Coordinator plays a crucial role in the overall functioning of the clinic and in patient care coordination. Responsibilities include, but are not limited to, creating the MRN, booking appointments, coordinating staff, supporting data collection, and the tracking and communicating of reporting windows and mandatory metric performance. The Patient Care Information Coordinator is an essential team member, providing administrative functions in a proactive and organized manner.

• Supporting Newborn Screening/Metabolic Genetic processes and workflows
• Creating monthly, quarterly and annual reports, as necessary
• Maintaining schedules, coordinating patient appointments and procedures
• Supporting registration and flow of patients within the clinic.
• Answering phone calls and responding to requests for information from families and healthcare staff.
• Facilitating communication flow via telephone, paging, and computer access
• Provide support to clinical team as needed

• Bachelor s Degree in a related field (Medical Administration, Business Administration, Health Administration) preferred
• Minimum of 3 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred.
• Scheduling experience is essential and medical terminology is preferred.
• Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook
• Experience with Epic system
• Experience with Adobe Acrobat is preferred.
• Excellent problem-solving skills that demonstrate an ability to anticipate potential issues and make suggestions
• Strong interpersonal, communication and organizational skills with both fellow colleagues and patients.
• The ability to remain focused and prioritizes tasks in a busy and high stress environment.
• Dependability and good attendance is essential.
• A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

• This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
• This position is eligible to enroll in the Healthcare of Ontario Pension Plan (HOOPP). You can learn more about HOOPP s plan features by reviewing The HOOPP Handbook.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at Sick Kids and contributing to our vision of Healthier Children. A Better World.
• For more on why you ll love working at Sick Kids, visit our careers site.

Temporary Full-time, 15-month contract

Sick Kids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. Sick Kids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates…