Senior Case Manager- Reaching Division

Rate of Pay: 26.60/hour

Reason for Posting: This posting is for an existing vacancy.

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at

This opportunity is with our Good Shepherd - Reaching Home Division.

As the Senior Case Manager, you will play a key leadership role in delivering high-quality, trauma-informed, and culturally responsive case management services to individuals and families with complex needs. You will support clients across the homelessness-to-housing continuum, promote housing stability, and provide mentorship to the team. This senior-level position supports the implementation of Housing First principles, harm reduction practices, and coordinated care planning.

• Deliver trauma-informed, harm reduction, client-centered case management to high-acuity clients.
• Support clients across the homelessness-to-housing continuum, including outreach, housing stabilization, and post-placement follow-up.
• Respond to crises, conduct safety assessments, and develop individualized safety plans.
• Coordinate with shelters, community partners, and service providers.
• Participate in care planning, case conferences, and provide guidance for complex cases.
• Maintain knowledge of community resources, advocate for clients, and ensure confidentiality.
• Assist clients with lease signings, tenant education, and accessing supports.
• Maintain documentation, report child protection concerns, and support program evaluation.
• Represent Good Shepherd Centres in community events and housing networks.
• Participate in agency meetings, training, and remain flexible to program needs, including evenings or weekends.
• Ensure compliance with organizational policies, Health & Safety standards, and the Occupational Health and Safety Act.
• Perform other duties as assigned by the Program Manager or Director.

• Bachelor's degree (or post-secondary) in Social Work, Psychology, Human Services, or related field.
• 3-5 years of case management experience with clients facing homelessness, mental health, and substance use challenges.
• Skilled in managing complex, high-acuity client situations across multiple systems.
• Expertise in Housing First, harm reduction, trauma-informed care, and psychosocial rehabilitation.
• Strong crisis intervention, safety planning, advocacy, and collaborative teamwork skills.
• CPR certification (or willingness) and valid Ontario G-class driver's license with minimum 3 years driving experience.
• High emotional intelligence, resilience, cultural competence, and commitment to anti-racist, anti-oppressive practice.
• Leadership or supervisory experience is an asset; bilingual/multilingual abilities are a plus.
• Demonstrated respect for client dignity, independence, and empowerment.

• Be part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Access to staff recognition programs, self-care supports, and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
• A POSITIVE and ENCOURAGING work environment
• The opportunity to MAKE A DIFFERENCE and PROVIDE HOPE
• Extended Health Benefits

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the diversity of the communities we serve.

Accommodations are available upon request for candidates participating in all aspects of the selection process. For accommodation needs, please contact Human Resources at .