Strategy and Operations Manager; Services

About us

Purpose Med was founded in 2019 with the mission of improving access to complex care for underserved communities. Purpose Med consists of three complex care business units:
Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie focuses on sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. Frida provides easier access to adult ADHD diagnosis and treatment. Foria Clinic offers gender-affirming healthcare for trans, non-binary, and gender-diverse Canadians. Affirming Care Pharmacy operates in Calgary, Alberta, and Mississauga, Ontario. The partnership provides an end-to-end healthcare experience, from treatment to prescription delivery to ongoing affirming care.

Purpose Med was ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and is recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. The team is driven to make healthcare accessible and to have fun along the way.

Permanent, full-time opportunity.

Location:

Remote (Canada). The position is open to candidates across Canada. Purpose Med’s office is located on the unceded and traditional territories of the Treaty 7 region in Southern Alberta.

We are looking for a Strategy and Operations Manager to help build and scale our new verticals and service offerings as part of Purpose Med’s New Services team. Reporting to the Director, New Services S&O, this role suits someone who thrives in a dynamic environment, enjoys solving complex challenges, and seeks to impact multiple areas of the business. The role offers the opportunity to work in a fast-paced, entrepreneurial environment, partnering with Marketing, Product, Clinical, Operations, and external partners.

You’ll help shape new initiatives, identify growth opportunities, and develop data-informed solutions that strengthen the business. Strong analytical skills, strategic thinking, and a collaborative approach are essential.

In this role, you’ll make an impact by:

• Leading initiatives from strategy through execution
• Developing and executing go-to-market strategies for new services, from concept to launch and scale
• Ideating and scoping new services aligned with Purpose Med’s mission and long-term strategy
• Evaluating and iterating on operational workflows, service delivery, and patient-facing processes to drive efficiency and sustainable growth
• Leading initiatives through to completion with project management infrastructure and OKR tracking to ensure visibility and accountability
• Partnering cross-functionally with Marketing, Product, Clinical, and Operations to identify opportunities and implement solutions that improve outcomes and patient experience
• Facilitating alignment across teams to ensure initiatives are clearly scoped, prioritized, and delivered on time
• Using patient and business insights to drive improvement by understanding barriers, motivations, and conversion points
• Translating qualitative and quantitative insights into clear recommendations for process, product, and service improvements
• Regularly evaluating workflows, service performance, and unit economics to identify efficiency opportunities
• Managing and collaborating with external vendors and partners to ensure alignment on expectations, deliverables, and outcomes
• Keeping patient impact at the centre of decision-making and advancing Purpose Med’s mission

• 4+ years of experience in management consulting, high-growth startups, or similar environments
• Excellent problem-solving skills and a strong willingness to learn
• Resourcefulness and persistence, leaving no stone unturned in pursuit of ambitious goals
• Experience using data to uncover insights, measure impact, and tell stories
• Strong written and verbal communication skills to engage with patients, external partners, and internal teams
• Comfort operating in rapidly changing and ambiguous environments
• Exceptional project management skills, with the ability to structure information, coordinate stakeholders, and drive progress

• Ability to use SQL or willingness to learn SQL for data analysis
• Experience with the US…