Supervisor, Support Services; Finch Reactivation Care Centre

Overview

Humber River Health. Lighting New Ways In Healthcare. Since opening our doors in 2015 as North America’s first fully digital hospital, we remain dedicated to changing the hospital experience, the community we serve, and the world of healthcare. We serve a community of 850,000 residents in North West Toronto. Equity, inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives for our team.

Humber River Health uses a custom combination of technology and clinical expertise to rebuild elements of care, making technology work for staff and physicians to give them more time with patients, reduce inefficiencies, and lower the chance of errors. Humber River Health is affiliated with the University of Toronto and Queen’s University and is committed to becoming a community academic hospital.

Our Research Strategy is framed by Clinical Excellence, Optimizing Care through Technology, and Community Connection.

We’re not hoping for a renaissance—we are making it happen. Join our Environmental Services team as we work together to create a cleaner, safer work environment and patient care setting for our facility.

We are currently seeking a Supervisor to join our Support Services team at the Finch Reactivation Care Centre facility. The Supervisor of Support Services is responsible for aspects of Support Services that may include Housekeeping, Portering, or Laundry and Linen across the hospital. This includes ensuring compliance with safety standards, managing financial and human resources, executing operational plans, and maintaining high standards of cleanliness, sanitation, and service delivery.

Employment Status: Casual

Hours of Work: Must be available for all rotating shifts, including overnights and weekends

Location: Finch Site – travel across sites as required

Labour Group: Non Union

Reporting Relationship: Manager, Support Services

• Oversees day-to-day operations that may include cleaning standards, infection control compliance, waste disposal, patient transport and departmental scheduling.
• Develops and implements department policies and procedures.
• Supervises unionized and non-union staff, including hiring, performance reviews, progressive discipline, training, and staff development.
• Facilitates return-to-work programs and leads team meetings.
• Assist in staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors.
• Strengthens teamwork within the support services team and ensures competency of Support Services staff.
• Strengthens teamwork and coordination between Command Centre staff and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput.
• Monitors quality assurance programs, participates in audits, investigates service complaints, enforces safety procedures, and ensures compliance with environmental and regulatory standards.
• Performing job duties in accordance with mission, vision and values of Humber River Health.
• Maintaining all relevant standards.

• College Diploma or undergraduate degree in Health Administration, Environmental Services, or related field required
• Certification in Healthcare Environmental Services (e.g., CHESP) preferred
• Minimum 3 years’ experience in a healthcare environmental services leadership role
• Strong knowledge of infection prevention/control standards
• Proven leadership in unionized environments
• Budgeting and resource planning experience
• Familiarity with quality improvement processes and tools
• Excellent attendance and discipline-free record required
• Demonstrated excellent interpersonal, communication and customer service skills
• Demonstrated problem solving and organizational skills
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset;
  Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Humber River Health is an equal opportunity employer and will accommodate needs under the Ontario Human Rights Code. Upon request, hiring processes will be modified to remove…