Visit Validation Coordinator - Ontario

Locations: CBI Home Health – Toronto/Sheppard: 100 Sheppard Ave East, Suite 200, Toronto, ON M2N 6N5; CBI Home Health – Peterborough: 700 Clonsilla Ave, Suite 201, Peterborough, ON K9J 5Y3; CBI Home Health – Durham (Whitby): 1600 Stellar Drive, Suite 401, Whitby, ON L1N 9Y9.

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row.

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CBI Home Health is looking to hire a Visit Validation Care Access Representative in Ontario.

The salary for this position is $39,000 per year.

This job posting is for a new vacancy.

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and  you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

• Reward and recognition programs, including earned-wage access through our partnership with Zay Zoon.
• Comprehensive Benefit and Retirement packages.
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee Assistance Program.
• Paid orientation, training and development with opportunities to grow your career.

The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact center environment. In this dynamic role, representatives handle chats, inbound and outbound calls, data entry and intake, responding to scheduling requests, resolving issues, and ensuring continuity of care.

The Validation Coordinator is responsible for visit approval, validation and late visit monitoring processes within our organization. The Validation Coordinator works collaboratively in a team environment and communicates effectively with all members of the team on a regular basis.

• Must be available to work full-time, Monday to Friday, from 8:30 AM to 4:30 PM, onsite at our office.

• Approve field employee visits promptly in a time-sensitive environment to ensure compliance with payroll deadlines.
• Conduct follow-up procedures for visits that have been rejected.
• Prepare all necessary reporting documents in a timely and accurate manner.
• Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work.
• Ensure all field staff are compliant with completing their visits and meeting thresholds as required.
• Follow up with clients to ensure care was completed.
• Prepare all required reporting documents in a timely fashion to Care Managers and Supervisors for follow up as required.

• Stakeholder satisfaction meets or exceeds goals.
• Patient and family complaints or concerns are appropriately managed or escalated.
• Data audits reflect accuracy, attention to policy and procedure and completeness of the record with respect to communication and coordination activities.
• Data audits reflect accuracy, attention to policy and procedure and completeness of the record with respect to health and safety.
• Identified safety risks are appropriately managed or escalated.
• Mitigation of missed care.

• Educational Background: Minimum Grade 12 education.
• Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office Suite and…