Patient Flow Coordinator

Overview

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union:
Non-Union

Number of vacancies: 1

New or Replacement Position:
Replacement

Site:
Toronto General Hospital

Department:
Peter Munk Cardiac Centre, Outpatient Cardiac Clinics

Reports to:

Nurse Manager

Salary Range: $23.14 to $28.92 Per Hour

Hours:

0-37.5

Shifts:

Variable Weekdays, Monday - Friday, , , or

Status:
Casual

Closing Date:
January, 21, 2026

The Peter Munk Cardiac Centre program provides world-class cardiovascular care. One of the largest programs of its kind in North America, we are a major referral centre. Our program offers resources and expertise prepared to deal with even the most complex patient cases. Our multidisciplinary team includes physicians, surgeons, nurses, pharmacists, dieticians and other allied health professionals with special training in cardiac and vascular conditions and its treatment.

Each year, our innovative surgery techniques and outstanding cardiology interventions attract hundreds of visiting professors and trainees from around the globe. As a member of the Ambulatory Cardiac Clinics, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments.

• Performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities
• Coordinates and facilitates the efficient flow of patients through the various stages of their visit
• Communicates effectively in person or by telephone with internal and external parties
• Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer
• Responsible for ordering and stocking of supplies and setting up of equipment
• Ability to manage time and tasks within an extremely busy professional office environment
• Ability to focus on the priorities of a rapidly changing day
• Excellent MS Office applications skills, especially Outlook, Word, Excel and Power Point
• Superb organizational and time management skills and the ability to multitask effectively
• Show initiative and work well with a wide range of people throughout the organization
• Insightful, mature and tactful, with the ability to remain calm under pressure and confident in your capability to perform well in the job

• Completion of Grade XII (12) or recognized equivalent
• Minimum of one (1) year related work experience
• Previous experience working in a Health care environment, strongly preferred
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems), preferred
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication, organizational, time management and problem solving skills
• Strong judgment / decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Must be able to meet all the physical demands of the…