Health Services Scheduling Coordinator- Part-Time

Overview

VHA Home Health Care (VHA) is one of the largest not‑for‑profit home care providers in Ontario. Our close to 3,000 caring professionals provide high‑quality, client‑centred care in homes, schools, retirement homes and other community settings. Many team members manage their own schedules, enjoying freedom and flexibility, and form meaningful bonds with clients and families.

$25.30 - $29.91/hour (placement on salary range as per Collective Agreement)

As a Health Services Scheduling Coordinator, you will:

• Process referrals, assignments, and scheduling services for the assigned program, handling highly sensitive and confidential information related to clients, funders and health care providers.
• Coordinate and schedule new cases and service changes in compliance with funder referral orders and authorized service plan levels and maintain schedules on an ongoing basis in relation to clients’ future and changing needs.
• Ensure that all referral and staff (PSWs, βά nurses, Rehab Service providers) assignment processes/changes are documented and maintained.
• Regularly communicate with clients, caregivers, and funders.
• Field client calls and ensure services are scheduled in a timely manner.
• Support both Nursing and PS coordination desks.

• Any shift between 6:30am–9:30pm:
  Monday to Friday (with rotating weekends including the STAT Holidays).

• Post‑secondary education: a certificate/diploma in health‑ is preferred.
• Minimum of three years related work experience in a health‑care organization/agency (preferably in the community) or an administrative position that required extensive scheduling.
• Excellent telephone skills — ability to interact professionally with callers.
• Strong organisational skills with attention to detail, prioritisation and ability to manage multiple tasks and changing priorities.
• Excellent communication and interpersonal skills.
• Ability to supportldr client needs consistent with our client and family‑centered approach and to provide a positive experience with each contact.
• Knowledge of the GTA and TTC routes or relevant contracted areas.
• Strong computer and data‑entry skills.
• Satisfactory completion of required technical skills tests.

• Benefits and pension plan for permanent eligible employees.
• Compensation for education and professional development.
• Comprehensive orientation and training at the start and throughout your career.
• Mentorship and peer support.
• Career development opportunities.
• Employee and family assistance program.
• Wellness resources.
• Perks & discounts.
• traumat fight service provider events.

VHA Home Health Care is an Equal Opportunity Employer. We champion inclusion and diversity and are committed to providing reasonable accommodation. Our services are accessible and sensitive to the needs of diverse groups. If you require accommodation, please let us know in advance: we are happy to comply.

Our online application should take about 5 to 10 minutes to complete. Thank you to everyone who applies; we will review applications as they are received and contact only those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and are passionate about providing spectacular care.