Case Manager_FT-Perm

Title of Job: Case Manager
Date: January 9, 2026
Closing Date: January 25, 2026
Location: Toronto, ON - HART Hub Supportive Housing
Compensation: $55,239 - $67,560 Annually Prorated
Work Type: Onsite
Job :
Existing or New Positions: New

Who We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary: As a Case Manager you will work independently or be part of a team that co‑ordinates a support network and links clients living with mental illnesses, addictions and physical health issues in a residence to various community services. The position attempts to empower the client, thereby increasing their independence, dignity and self‑respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

We will work within the HART Hub Supportive Housing program led by Parkdale Queen West Community Health Centre in mid‑West/West Toronto. This Supportive Housing program will provide moderate to high support housing to individuals requiring support with mental health and substance use needs. The program will align with LOFT's Supportive Housing model providing deeply affordable units with wraparound on‑site 24/7 support including intensive case management, life enrichment, and residential support.

The program will provide trauma‑informed, client‑centred care utilizing principles of eviction prevention, harm reduction, and anti‑oppression to support individuals in their recovery journeys.

What You Will Do:

• Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s.
• Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities.
• Establish and co‑ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
• Provide crisis intervention/management and assist in the development of crisis plans with clients.
• Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favorably on the organization LOFT Community Services.
• Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following‑up on issues to ensure resolution.
• Participate in planning, organising, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs.
• Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures.
• Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.
• Provide 24 hour crisis support to program on a rotational basis through a pager or…