Medical Secretary - Endocrinology

Women's College Hospital, 76 Grenville Street, Toronto, Ontario, Canada

Posted Friday, January 9, 2026 at 5:00 AM | Expires Saturday, January 24, 2026 at 4:59 AM

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless.

Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.

Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best‑in‑class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible.

The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.

Applicants must reside and be legally eligible to work in Ontario.

This is a Temporary Full-Time Opportunity.

Type: Replacement

Duration: 1 year

Facilitate efficient and timely access to specialty services by receiving and processing referrals and scheduling appointments:

• Receive new referrals and triage according to established guidelines within the Clinic/Program
• Confirm required information and retrieve relevant information from referring source
• Triage to correct clinic/physician using decision algorithms, as applicable
• Confirm triage with physicians and clinical team, as needed
• Create patient record within the Electronic Patient Record
• Schedule patient visits and coordinate required tests
• Communicate scheduled visit to appropriate individuals (referring physician, patient, etc.)
• Monitor clinic schedules to ensure all appointment slots are filled
• Provide patient with all required test information and special preparation instructions
• Provide patient with all logistical information (clinic location, etc.)
• Remind patients of appointment time or have a system in place for reminder calls
• Answer clinic-related phone calls and triage to appropriate staff member
• Follow up on “no-shows”
• Confirm physician schedule of upcoming clinics, as required
• Manage clinician cancellations

Contribute to the efficient operations of clinics by booking complex tests and follow‑up appointments and ensuring that the health record for each scheduled patient is up to date:

• Prepare daily patient charts for clinic
• Generate a chart for referrals and retrieve patient results not in the EPR
• File reports not in the EPR in Women’s College Hospital records
• Liaise with Health Records regarding chart requests
• Transcribe referrals
• Book complex tests and appointments
• Exhibit a strong understanding of procedures, tests, and consult referrals to be booked within the assigned specialty
• Work with the team in the assigned clinic and ensure that team members are informed of updated schedules, room assignments and any potential changes in the clinic schedule
• Effectively communicate with all hospital clients and stakeholders
• Manage consultation letters

Enhance the patient experience by checking patients in for their scheduled appointment and completing the check‑out process following the appointment:

• Act as the “face of the hospital”
• Greet patients and visitors in a friendly, courteous and respectful manner
• Provide exceptional customer service to patients, family and visitors
• Print clinic and practitioner schedules prior to clinic, if applicable
• Verify required demographic information
• Validate health card
• Register patient visit in appropriate system for current encounter and track visits in systems as required
• Distribute and collect patient questionnaire or other forms
• Visually scan waiting room to monitor the needs of patients
• Check patients out of clinic as required, including scheduling follow‑up appointments and…