Unit Secretary, Acute Care Unit Medicine N​/N - PTT; J1225-0682

Join to apply for the Unit Secretary, Acute Care Unit Medicine 3N/6N - PTT (J) role at North York General Hospital
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Company Bio

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World‑Class Care, 24/7. Affiliated with the University of Toronto, our multi‑site campus supports our diverse community through every stage and life‑defining moment by providing a wide range of acute care, ambulatory and long‑term care services. What defines North York General goes beyond exceptional quality care.

Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People‑Centred Care – a cornerstone of our culture and central to our Mission:
People‑Centred Care for a healthier community. North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners. We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Unit Secretary, Acute Care Unit Medicine 3N/6N. Your goal in this position is to perform administrative, secretarial and receptionist support for the Acute Care Medicine unit in a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem‑solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment.

This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients and families.

• Support and adhere to Hospital policies and procedures.
• Use customer service principles when interacting/communicating with patients, families, staff internal and external parties.
• Coordinate various interdepartmental activities and requests such as transportation of patients for tests, scheduling of appointments for various clinics, reminder appointment phone‑calls, discharges and other services required on the unit.
• Represent physicians and health care professionals (i.e., nurses, allied health) by screening and triaging incoming telephone calls and inquiries; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x‑rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Assume responsibility for identification and advancement of issues and concerns with the Clinical Team Manager in a time sensitive manner.
• Compile and disseminate material/documents related to Program activity.
• Maintain attendance/time reporting information and arrange appropriate relief including agencies. Inputs payroll, and keeps record of nursing resource pool and overtime statistics.
• Process computer provider order entries within scope of practice notifies appropriate staff, and specific departments as required.
• Support clinicians with system order entry functions, such as scheduling patient appointments and follow‑up appointments.
• Process requisitions as required (blood work, CT, etc.), maintain documentation and follow up on outstanding information (e.g., test results, follow up appointments).
• Maintain organization of admissions, discharges, outstanding orders and medication information, dismantles charts and enters information electronically as required.
• Prepare reports and discharge instructions, photocopying, prioritizing and processing of information as required. Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.

• Ontario Secondary School Diploma (OSSD) or…