Newcomer Case Manager

internal/external posting

job title:
Newcomer Case Manager

job  #: IHS NCM 25-1024

department:
Integrated Health Services

reports to:
Program Manager, Integrated Health Services

salary range: (CS2) $23.75 – $32.76 per hour

status:
Full Time, Contract (until March 31, 2028)

hours: 37.5 hours per week

vacancy: 1

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity‑building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people experiencing homelessness or who are under‑ha­shed; 2

SLGBTQ+, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health, Ministry of Community, Children and Social Services, the City of Toronto and many generous donors and foundations.

Sherbourne Health has been funding by Immigration, Refugee and Citizenship Canada (IRCC) to provider our Finding Health Project.

Our project is dedicated to delivering services at the intersection of health and settlement. We are seeking a committed Case Manager to join our team and assist newcomers in navigating the healthcare and settlement systems in Canada. This role offers a unique opportunity to make a significant impact on the lives of newcomers by facilitating their integration into Canadian society. The Case Manager will work at Sherbourne Health and other locations, including the community hub es Town Community Corner.

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life‑long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low‑barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

• A competitive salary.
• Membership in Healthcare of Ontario Pension Plan (HOOPP).
• Up to four weeks of vacation per year (to start).
• Up to five personal days per year.
• An extended healthcare and dental package.
• Life insurance.
• An employee assistance plan.
• A generous professional development plan: up to $1,300 to be used towards learning activities.
• Up to six fully paid professional development days per year – related to organizational objectives.

• Conduct comprehensive assessments of newcomer clients seeking case management support, including Needs and Assets Assessment and Referral Service (NAARS) evaluations, to identify individual needs and goals.
• Confirm eligibility for services based on the IRCC Case Management Framework
• Develop personalized settlement plans in collaboration with clients, outlining actionable steps towards achieving their objectives.
• Provide referrals to a wide range of essential services, including settlement agencies, healthcare providers, social assistance programs, employment resources, and community organizations, including Francophone settlement organizations.
• Assist clients in completing Health Equity Data Questionnaires to ensure equitable service provision.
• Collaborate with inter‑professional care teams to gain a holistic understanding of clients’ healthcare requirements and develop appropriate support strategies.
• Offer comprehensive client navigation and service coordination, guiding newcomers with high needs through complex systems and processes.
• Provide accompaniment services to clients facing barriers to independent navigation, ensuring access to critical appointments and resources.
• Empower clients to adapt to life in Canada by utilizing a strengths‑based approach, building on their existing skills and resilience.
• Monitor the success of referrals and evaluate their effectiveness in meeting client goals, adjusting as needed.
• Conduc…