Medical Secretary

Position Overview

As a member of an interdisciplinary team, the Medical Secretary provides reception and clerical support to the staff and programs at Vibrant and is responsible for receiving and welcoming clients and guests to our Health Centre. Duties include booking/rescheduling appointments, monitoring clinician schedules, and providing general administrative support to primary care & allied care providers using an electronic medical record (EMR).

Some evening work will be required. This position is expected to work onsite.

Date Posted :
June 30, 2025
Location :
On-Site, 2398 Yonge Street (Yonge and Eglinton);
Other sites as required

Position Status :
Regular Full-Time
Department :
Medical Secretaries

Hours of Work : 35 hours weekly
FTE Status : 1.0

Salary Range : $40,768-$49,119
Statutory Holidays Required :
As operationally required

Union Status :
Unionized
Benefit Entitlement :
Benefits and HOOPP

• Provide reception services including positive customer service, communication with clients, answering incoming calls and directing calls accordingly
• Respond to general inquiries, obtaining services for clients (e.g. taxis, referrals to other agencies etc.) and providing information to the public and other agencies regarding services
• Scan, fax and / or mail documents as required
• Triage incoming phone calls; schedule & confirm client appointments, tests, follow-ups, and manage schedules using an electronic medical record (EMR) as required
• Respond to the administrative needs of clinical staff by assisting with computer work, photocopying, faxing, filing, and scheduling
• Ensure client records and files are accurate and current, and update the medical record system with appropriate information as needed
• Coordinate referrals with external service providers
• Ensure clients have appropriate registration and requisition forms
• Distribute harm reduction supplies when needed
• Share information collected from clients with the appropriate clinical staff
• Participate in meetings as required
• Adhere to all policies and procedures of the Vibrant Community Health
• Participate in other duties as assigned

• High School Diploma or equivalent, medical administrative education an asset
• Minimum 1 years’ experience as a medical secretary or administrative assistant
• Experience working in a community health setting
• Proficiency in the use of computer technology, specifically with using electronic medical record (EMR) systems; experience using PS Suite is an asset
• Knowledge of the health care sector including primary health care and the community-based health model
• Demonstrated experience working with vulnerable populations with complex health needs including seniors, people living with disabilities and those who may have difficulty accessing health care
• Knowledge of harm reduction principles and Independent Living philosophy considered an asset
• Demonstrated ability to work independently and as a member of a multi-disciplinary team
• Excellent communication, interpersonal and organizational skills

Police clearance documentation will be required for employment.

Please click the button below to apply.

We sincerely thank all applicants; however, only those selected for an interview will be contacted.

Vibrant Community Health is committed to following the principles of dignity, independence, and equal opportunity in the delivering of its goods and services and fostering an inclusive environment for our clients, volunteers, and staff. We welcome and encourage applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others with the skills and knowledge to productively engage with diverse communities.

Vibrant Community Health is committed to providing accessible employment practices that are compliant with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate in the hiring process, please contact