Medical Billing Specialist

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WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients.

WELL's practitioner enablement platform includes comprehensive end-to-end practice management tools, including virtual care and digital patient engagement capabilities, Electronic Medical Records (EMR), data protection services, and Revenue Cycle Management (RCM) through our Doctor Care solution.

WELL owns and operates Canada s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national, multi-disciplinary telehealth offering.

Doctor Care is the engine of WELL Health Billing and Back Office Division, disrupting how medical billing services are delivered to doctors across Canada. Our solutions streamline operations, decrease costs, and keep processes up-to-date. We take the burden of complex medical billing management off of doctors’ and their clinic teams’ plates, enabling them to focus on what really matters: cutting wait times and improving the delivery of care and the patient experience.

Reporting to the Senior Manager, Operations Excellence, we are looking for a Medical Billing Specialist to join our Client Success team  will deliver outstanding service to physicians by supporting their medical billing management including submission and reconciliation of billing claims, resolving billing rejections received back from the ministry, and identifying opportunities to maximize revenue. This is an exciting opportunity to gain exposure to Canada’s healthcare system, develop in-demand professional skills, and be part of a mission-driven organization transforming physician billing support.

This is a full time, hybrid role working Tuesdays and Thursdays every week in our Toronto office.

Purpose. We are a mission-driven organization where everyone is focused on making a difference. You are energized by solving problems, simplifying complex processes, and ensuring doctors are paid accurately and on time. You will make a measurable impact on our healthcare system by delivering a high-value service to our client base.

Exposure. You will gain hands-on experience with medical billing platforms, provincial health systems, and EMRs. You will build practical expertise in data entry, client support, and healthcare operations.

Career development. This is an exciting opportunity to be part of a growing portfolio of companies solving complex problems in healthcare with innovative technology and exceptional service. You will have direct, meaningful coaching from industry experts to develop your career, and take on new challenges within this business line or another area.

• Support billing operations. You will ensure the smooth delivery of Doctor Care’s Billing Care service by submitting, updating, and reconciling billing claims and resolving errors using EMRs and our proprietary billing platform. You will uphold billing accuracy and timeliness across all accounts.
• Uncover insights. You will analyze billing data to identify opportunities for revenue optimization and spot trends and recommend actionable improvements that help physicians maximize their earnings. You will support performance tracking by maintaining service delivery metrics, including KPIs and client satisfaction scores, and identifying areas for continuous improvement.
• Ensure compliance. You will assist clients in completing and submitting government forms accurately and on time, ensuring compliance with healthcare regulations and funding programmes.
• Resolve and support. You will liaise with the Ministry of Health to investigate and resolve billing inquiries and support clients in correcting rejected claims and addressing payment issues. You will respond to client inquiries via email and phone, providing accurate, timely, and professional customer service that maintains strong and trusted relationships.
• Drive innovation. You will…