Homeless Services Manager

Homeless Services Manager
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The City of Ontario’s Housing Services Department is seeking a skilled, motivated, and collaborative individual to join the team as the Homeless Services Manager, overseeing the City’s homeless services. The City’s homeless services include the Ontario Continuum of Care, which contains street outreach, an access center, interim/emergency housing, tenant-based rental assistance, permanent affordable housing, and housing stabilization services.

Under general direction, this position will develop, organize, and manage the City’s homeless services and will develop and maintain partnerships with local government agencies, law enforcement, City staff, community stakeholders, and non‑profit/community‑based organizations to coordinate homeless policy and long‑term planning, thereby making a positive impact on the community.

Responsibilities

Develops, recommends, and monitors policy in the area of homelessness.

Participates in the development and implementation of projects, goals, objectives, policies, and priorities.

Conducts complex administrative research, studies, reports, and surveys related to homelessness.

Develops qualitative and quantitative measures to monitor, ensure, and evaluate programs and projects.

Administers, monitors, and oversees contract and grant compliance.

Provides written analysis, evaluation, and recommendations regarding homelessness programs and proposals.

Coordinates homeless policy and long‑term planning with other local government agencies, law enforcement, City staff, and community‑based organizations; develops and maintains partnerships with internal and external stakeholders.

Prepares and presents to City Council, commissions, and civic or professional groups as requested.

Plans, coordinates, directs, and reviews the work of assigned staff and/or contractors.

Meets with City staff to identify and resolve problems; coordinates with other departments to ensure cooperation in achieving goals and objectives.

Responds to the general public and residents’ concerns in a timely and courteous manner.

Represents the City at various public forums as required to discuss homelessness and related topics.

Researches and advises on implementation of evidence‑based practices and measurable outcomes; analyzes and presents program data based on shared metrics, including use of the Homeless Management Information System (HMIS) and the Coordinated Entry System (CES).

Prepares and writes reports; writes and monitors grants.

Develops meeting notices and outreach materials such as flyers and brochures.

Assists in the coordination of the budget and performs related functions as required.

May serve as Acting Housing Services Director as assigned.

Performs other related duties as assigned or as the situation requires.

Qualifications

Five years of progressively responsible administrative management experience in homeless assistance services and programs, including contract management, grant writing, and grant administration.

Bachelor’s degree or equivalent in Public Administration, Social/Behavioral Sciences, Business Administration, or a related field.

Comprehensive knowledge of homeless services systems and funding streams at the federal, state, county, and local levels.

Strong data analytics and reporting skills.

Excellent written and verbal communication skills.

Strong interpersonal skills with the ability to build collaborative relationships across departments, service providers, and community partners.

Knowledge of contract management principles and practices.

Experience with grant writing, grant administration, and reporting requirements.

Master’s degree in a related field is highly desirable.

Bilingual fluency in English and Spanish is desirable.

Valid Class C California driver’s license and acceptable driving record.

To apply , submit an online application through the City’s application system. Applicants must provide all required documentation and complete all supplemental questions to be considered for the position.

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