Associate Director Regulatory Compliance & Enforcement

Position: ASSOCIATE DIRECTOR REGULATORY COMPLIANCE & ENFORCEMENT
Job Summary
To oversee and coordinate business line, division-wide and/or inter-divisional regulatory compliance and enforcement programs (e.g., the City’s Rat Response Plan). Leads the development, implementation and continuous improvement of targeted inspection, enforcement, compliance, and public‑education strategies of various programs. Oversees the establishment and operation of multi-business line and/or inter-divisional enforcement tables, ensuring integrated enforcement responses, alignment with City bylaws, and effective collaboration across multiple operational teams and partner business lines and divisions.

Major Responsibilities

Develops, designs and implements functional policies and programs that make major changes in overall business performance based on long‑term needs.

Directs, through inter‑divisional and subordinate management staff, all activities of division‑wide and/or inter‑divisional compliance and enforcement programs, including delegating management responsibility as necessary.

Leads and motivates a diverse workforce, ensuring effective teamwork, providing resolution to labour relations issues, ensuring high standards of work quality, and encouraging innovation.

Develops, recommends and administers the annual budget for division‑wide and/or inter‑divisional regulatory compliance and enforcement strategies and functions, ensuring expenditures remain within approved limits.

Oversees division‑wide and/or inter‑divisional regulatory compliance and enforcement program planning, the development and implementation of targeted inspection and enforcement strategies, service delivery, quality assurance, information management, and reporting.

Leads business line, division‑wide and/or inter‑divisional coordination on relevant inspection and enforcement programs.

Leads policy development for regulatory compliance and enforcement programs, establishing procedures for coordinated implementation across Municipal Licensing & Standards and partner divisions.

Leads continuous improvement and innovation for division‑wide and/or inter‑divisional regulatory compliance and enforcement programs, using service request data, complaint trends, and enforcement outcomes to develop effective and efficient strategies.

Oversees establishment and ongoing operation of division‑wide and/or inter‑divisional regulatory compliance and enforcement tables, ensuring coordinated multi‑divisional deployment and tracking.

Directs and manages operational responses to significant division‑wide and/or inter‑divisional regulatory compliance and enforcement programs and develops business continuity plans to ensure uninterrupted coordinated response on enforcement services.

Monitors emerging trends and performance on related division‑wide and/or inter‑divisional regulatory compliance and enforcement programs (e.g., Rat Response Plan) and adjusts planning processes as required.

Provides strategic advice to senior management on business line, division‑wide and/or inter‑divisional regulatory compliance and enforcement programs.

Ensures enforcement activities reduce environmental conditions conducive to adverse outcomes, including waste storage issues, property standards violations, and yard maintenance infractions.

Focuses on division‑wide and/or inter‑divisional regulatory compliance and enforcement performance metrics and targeted outcomes.

Builds effective management teams and supports coordinated work across all programs.

Provides guidance regarding issues management when there are implications for the division, other City divisions, intergovernmental liaisons and political sensitivities.

Develops, recommends and implements inter‑governmental strategies and maintains relationships with other levels of government that advance division‑wide and/or inter‑divisional regulatory compliance and enforcement goals and strengthen municipal coordination.

Ensures alignment with MLS, other divisional and/or Citywide data systems to identify opportunities to advance division‑wide and/or inter‑divisional regulatory compliance and enforcement programs, and where required trigger targeted enforcement responses.

Develops property‑ and/or…