Manager, Eligibility - Gaming

Division/Branch Operations Division / Licensing and Registration Branch

Employment Type Existing Vacancy:
Permanent, Full-Time

Final date to receive applications January 27, 2026

Pay Level 11

Pay Range $92,920 to $138,293

Work Location Head Office, Toronto, ON (In-Office)

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO’s Licensing and Registration Branch is seeking an experienced Manager, Eligibility – Gaming ("Manager") to join their team. The Manager leads the management and oversight of all processes and activities undertaken to ensure that eligibility criteria for gaming and charitable licensing comply with all relevant legislation, regulations, requirements, and standards. Also, the Manager will function as a key decision maker and people leader, providing guidance, coaching, and operational oversight to a specialized and diverse team.

The position will manage complex and sensitive regulatory issues, ensure timely and accurate processing of applications, licenses and registrations, and oversee risk‑based compliance activities related to charitable gaming, iGaming and commercial gaming suppliers. In addition, the role collaborates closely with other managers within the branch and works in tandem with branch leadership to achieve overall program objectives, foster continuous improvement, and uphold the public interest.

• Lead a large, dedicated team of Eligibility Officers and Senior Eligibility Officers in relation to all gaming licensing and registration matters.
• Closely oversee all eligibility assessments and the issuance of lottery licenses for charitable and/or non‑profit organizations.
• Provide education and guidance to Municipalities, First Nations and Charitable/Non‑Profit organizations related to lottery licensing.
• Respond to and resolve complex and highly sensitive regulatory issues with regards to the application process.
• Oversee the registration process of all Gaming Assistants, iGaming, commercial and charitable gaming suppliers including all applicants related to the Ontario Lottery and Gaming Corporation (OLG) cGaming, iGaming and casinos.
• Analyze proposals and recommend decisions related to new and relocated bingo hall applications.
• Identify contentious issues, determine the need for further investigation/research or if escalation to executive management is required.
• Act upon applications/registrations that do not meet eligibility criteria by recommending action, including a Notice of Proposal to refuse to renew, to revoke, or to suspend to the Registrar for his/her review and final decision.
• Represent the Deputy Registrar and Registrar at License Appeal Tribunal proceedings.

• Post‑secondary education in a relevant field such as business, public administration, law, or a related discipline, or an equivalent combination of education and significant relevant experience.
• Demonstrated expertise in charitable gaming, regulatory compliance, or related areas, with the ability to apply knowledge to complex operational and stakeholder challenges.
• Detailed knowledge and understanding of all the Acts & Regulations, Risk Based Registration, Registrar’s Standards or Policies as pertaining to the licenses, registrations, permits, exemptions or authorizations.
• Proven experience leading and developing teams, ideally in government or regulatory environments, with responsibility for multiple direct reports and fostering a high‑performing, collaborative culture.
• Strong interpersonal and communication skills, with the ability to engage effectively with internal staff, external stakeholders, and diverse communities, including First Nations.
• Strategic thinker with confidence, flexibility, and sound judgment in navigating complex, sensitive, or politically nuanced situations.
• Experience managing operational processes,…