Manager, Loan Administration and Servicing, Commercial Mortgage

Manager, Loan Administration and Servicing, Commercial Mortgage

Joining

MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

This position is responsible for leading the loan servicing team responsible for the post funding administration of property taxes, insurance and PPSA renewal, issuance of maturity letters and gathering of financial statements from CMG clients are required under the Commitment Letter and Loan Documents. The mandate requires the incumbent work with Business Support Services and MCAP Corporate IT to issue annual Borrower Statements, leverage the use of CMG’s technology and continually improve the loan administration process.

The incumbent is expected to be knowledgeable of LMS Mortgage System and CMG’s obligations under its various investor contracts performed by the loan servicing

• Ensure terms of commitment letter and investor contracts are met
• For loans on property tax escrow: calculate installment payments, collect funds from Borrower and pay the required amounts ensuring that no penalties are incurred
• For loan on non-property escrow: follow up and confirm that payments are being made by the Borrower on a timely basis
• Accountable for timely and accurate completion of post-funding activities by Mortgage Specialists
• Responsible for maintaining data integrity of LMS mortgage system
• Effectively liaise with all parties (e.g. borrower, broker, investor, underwriter/analyst, solicitor, 3rd party service provider) from initial request through to completion of the transaction
• Approve loan documents for execution
• Approve mortgage statements
• Review health check reports and ensure appropriate action taken

• Handle specialized servicing for CMBS, CMB and Subserviced programs
• Maintain expert knowledge of investor contracts and standard lending documents

• First level escalation for non-routine issues
• Conduct process analysis, identify opportunities for improvement, provide recommendations and liaise with Business Support Services to implement any changes
• Represent the commercial team as subject matter expert on projects

• Monitor team activities, to identify issues/opportunities and alternative courses of action and that service levels are met
• Recommend changes to systems, policies and procedures, and programs toward improving results

• Champion the company’s Vision, Mission and Values as set out in the Strategic Plan both internally and externally within the industry.
• Recruit and develop the right people that believe in and reflect in their behavior MCAP’s Values and culture.
• Establish, monitor and communicate performance standards for direct reports ,reinforcing individual results, work quality, continuous improvement, teamwork and achievement of MCAP’s objectives.
• Educate, coach and counsel staff to ensure they are empowered to effectively handle their roles in a confident and professional manner.
• Ensure a continuous improvement culture is established and encouraged.

• Complete specialized management reporting
• Liaise with internal and external contacts on Commercial Servicing audits
• Recommend changes to procedures geared towards increasing efficiency
• Draft process updates
• Participate in Audits and System testing upgrades
• Other activities as required to meet objectives of the Commercial Servicing unit

• Minimum of 5 years’ experience in commercial mortgage administration
• Indepth understanding of Commercial Mortgage Life Cycle
• Proven ability to master new technology
• Proficient with Outlook, MS Word,MS Excel and PLM
• Working knowledge of and MS Power Point
• Ability to lead…