The Controls Centre of Excellence (Controls CoE) is a customer-focused team that provides expert advice to senior management on delivering an effective internal controls strategy. The North American Controls CoE oversees segment financial control and supports projects to develop and monitor internal control programs within various business segments.
Reporting to the Manager, Financial Controls and Projects, the Financial Controls Analyst will conduct control consulting projects, support external audits and regulatory examinations, and manage the closure of identified internal control gaps. This role is ideal for an internal control professional with strong relationship management, customer service, communication, and influencing skills, offering opportunities to work with business leaders to enhance control efficiency and effectiveness.
Position Responsibilities:
Judgment and Process Improvement:
Use appropriate judgment to handle unexpected issues, prioritize work, and contribute to process improvement and best practices in internal controls as part of the Controls CoE.
Customer Service and Relationship Building:
Establish strong relationships and credibility with Canada Segment contacts and external auditors; find opportunities to enhance Controls CoE services and address collaborator issues.
Internal Control Assessments:
Identify scope, schedule, or quality issues; conduct process walkthroughs; document and evaluate internal controls; draft reports with findings and recommendations.
Regulatory Audits and Projects Support:
Collaborate with auditors on testing scopes, streamline approaches, coordinate information exchange, and provide insights to senior leaders on audit issues and recommendations.
Continuous Learning and Best Practices:
Demonstrate commitment to updating knowledge and skills, incorporate feedback, and recommend guidelines, processes, and controls.
Communication and Coordination:
Participate in discussions to understand issues, manage meetings with auditors and business leaders, and provide advice on audit scoping and management action plans.
Required Qualifications:
2-3 years or more of relevant experience in progressive accounting roles
Post-secondary education in accounting or related field is required
Self-starter with the ability to work independently, particularly in the area of using sound, independent judgment, problem solving, organizing, planning and analytical skills
Excellent oral and written communication skills with influencing and negotiation abilities
Proficient with MS Office (Word, Excel, Access, PowerPoint)
Process analysis and documentation skills, including flow charting
Preferred Qualifications:
CPA or CIA designation is preferred
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Québec.
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by…
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