Assistant Vice President, Platform Transformation - Yardi Senior Business Support Analyst

Company Overview

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front‑runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies.

For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say:
Welcome to Citco.

The Transformation Office strives to create a consistent ability to transform our organization at all times. By bringing together subject matter expertise across process, platform and line of business, we provide clear direction and governance to change, positioning CFS to continually evolve & scale to the changing market dynamics, to our business demands and to our client needs. As a core member of our Transformation Office, you will be working with some of the industry’s most accomplished professionals to deliver the most effective and efficient solutions for our clients and our business.

As part of the Transformation Office, you will be working as a Senior Business Support Analyst and will provide day‑to‑day operational, technical, and analytical support for Private Markets teams leveraging the Yardi and Investran platforms. The Senior Business Support Analyst will also provide advanced operational, technical, and analytical support, serve as escalation point for complex issues, and lead cross‑functional initiatives. This role requires strong functional knowledge of Private Markets (e.g., Private Equity, Real Estate, Infrastructure), as well as a working understanding of fund accounting principles.

The analyst will serve as a liaison between the business and technology teams to ensure accurate, efficient, and scalable platform utilization in support of investment operations, fund administration, and financial reporting. Please note this is an 18‑month contract.

As part of the Transformation Office, you will be working as a Senior Business Support Analyst and will provide day‑to‑day operational, technical, and analytical support for Private Markets teams leveraging the Yardi and Investran platforms. The Senior Business Support Analyst will also provide advanced operational, technical, and analytical support, serve as escalation point for complex issues, and lead cross‑functional initiatives. This role requires strong functional knowledge of Private Markets (e.g., Private Equity, Real Estate, Infrastructure), as well as a working understanding of fund accounting principles.

The analyst will serve as a liaison between the business and technology teams to ensure accurate, efficient, and scalable platform utilization in support of investment operations, fund administration, and financial reporting.

• Act as the primary escalation point for business users regarding issues and inquiries related to Yardi
• Lead troubleshooting and resolution of complex system issues
• Oversee system upgrades, patch testing, and platform enhancements
• Ensure data quality and consistency across platforms
• Support and review audit processes, regulatory filings (Form PF, AIFMD)
• Interpret investment performance data, fee structures, and fund hierarchy reporting
• Model and track fund performance metrics (TVPI, DPI, RVPI)
• Assist in setup/maintenance of fund chart of accounts, journal entries, GL postings
• Prepare and verify financial/operational data for audits
• Deliver training sessions and onboarding for new hires
• Support month‑end/quarter‑end close processes
• Deliver advanced training and documentation
• Mentor junior staff and facilitate cross‑training
• Collaborate with IT, Product, and Client Onboarding teams on technology projects and process improvements
• Participate in governance and process optimization…