Group Head, Executive VP Finance & Operations

Job title

Group Head and EVP, Finance and Operations

Finance & Operations

CEO

$200,000 to $240,000

Full-Time, Permanent, Hybrid working 3 days per week

Toronto, Ontario

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted change maker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world.

Explore help for all the feelings at

KHP works collaboratively with the KHP Foundation, which launched January 1st, 2026. The KHP Foundation raises funds across Canada to deliver on KHP’s promise to youth. The KHP Foundation is supported by a shared services business model.

Reporting to President and CEO, KHP’s incoming Group Head and EVP, Finance and Operations, provides strategic and operational leadership for all financial and operational functions of the organization, including oversight of a $40M annual operating budget, long-term financial planning, and enterprise-wide resource allocation. This role leads the annual budgeting process, ensures strong financial governance, internal controls, risk management, audit, compliance, and reporting, and plays a key role in shaping and delivering the KHP’s multi-year strategic and operating plans.

The EVP partners closely with the Senior Leadership Team and Board to safeguard organizational assets, ensure financial sustainability, and support mission achievement.

• Develops, leads, and implements KHP’s $40 million annual operating plan, ensuring alignment with strategic priorities, effective resource allocation, financial sustainability, and performance monitoring across KHP
• Significantly contributes to KHP’s multi-year strategic and operating planning and development process to ensure that proper financial, insurance, legal and regulatory policies, practices and controls are in place
• Acts as strategic advisor to the business and to the CEO.
• Responsible for best-in-class financial reporting, internal audit and controls, processes and deliverables, including accounting policies, non-profit reporting requirements, financial forecasts, cash flow forecasts and contingency planning, to ensure an appropriate balance of risks, investments, return and liquidity.
• Oversight for the development and maintenance of complex financial models for budgeting, forecasting, and long-term planning; create scenario analysis to evaluate financial impact of strategic decisions.
• Provides leadership to all departments in the development of the annual budget, monitors performance against plan and reports on KHP’s current and long-term financial position to ensure its financial viability.
• Maintains a collaborative working relationship with the Board of Directors and the Treasurer in supporting the Finance and Risk Committees of the Board and other Committees
• Provides quarterly reports to the Finance and Risk Committee of the Board on performance to plan, organizational risk assessment and evaluation, investment strategies, and audit planning among others.
• Has responsibility for facilities management, overseeing the maintenance, safety, and optimization of all KHP locations to support effective service delivery.
• Works collaboratively with the KHP Foundation to integrate fundraising revenues, donor restrictions, and funding strategies into enterprise-wide financial planning and resource allocation.
• Drives modernization of the Finance and Operations function through technology, digital tools, and automation to enable a future-ready organization.
• Oversight responsibility for our Enterprise Risk Management Program and Internal Risk Management Committee, including our Privacy, Security and Risk Program.
• Acts as Privacy Officer for KHP.
• Assist with negotiation and management of contractual…