Service Specialist, Global Trade Operations
Job in
Toronto, Ontario, M5A, Canada
Listing for:
BMO
Full Time
position
Listed on 2026-03-10
Job specializations:
-
Finance & Banking
Financial Analyst
-
Business
Financial Analyst
Job Description & How to Apply Below
Final date to receive applications:
03/13/2026
Address:
250 Yonge Street
Job Family Group:
Customer Shared Services
Working Conditions:
• There may be a requirement to periodically work extra hours as required by the business.
• May be required to work on statutory holidays and within differing time zones as required by the business.
Assets:
• 3 to 5 years of trade finance operational experience
• Certified Documentary Credit Specialist (CDCS).
• Bilingual - French & English
Provides support and delivers operational processes to ensure timely and accurate processing of international trade transactions related to goods and services. Handles Import and Export Letters of Credit including Standby Letters of Credit and Bank Guarantees, Clean/Documentary Collections and Drafts. Ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports.
Provides advice and guidance to assigned business/group on implementation of solutions.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.Executes work to deliver timely, accurate, and efficient service.Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.May function as a problem-solving resource for more junior staff.Provides input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/services or processes as required.Processes transactions, audit/reconciliation activities and/or actions internal business partner and/or external customer inquiries/requests as defined by documented policies, processes and procedures. Ensures all Service Level Agreements(SLAs) are consistently met and that customer service is maintained at a high level.Checks and reconciles information and documentation to ensure accuracy and completeness and to manage risks associated with transactions. Includes (but is not limited to) reviewing transactions to ensure full compliance with regulations and Bank requirements and maintaining confidentiality of both customer and Bank information.Analyzes data and information to provide insights and recommendations.Identifies and analyzes issues and problems, and resolves discrepancies in a timely manner. Deals with clients directly to resolve issues and/or escalates as required.Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.Supports the development of tools and delivery of training focused on delivering business results.Focus may be on a business/group.Thinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Works mostly independently.Broader work or accountabilities may be assigned as needed.Qualifications:
Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Knowledge and experience using relevant systems and technology – In-depth.Knowledge of uniform rules governing letters of credit – In-depth.Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.Knowledge of the risk and regulatory requirements of the business – Good.Customer service and relationship management skills…
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