Junior Revenue Specialist

Junior Revenue Specialist

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, operates a global corporate travel management network spanning more than 90 countries through company‑owned businesses and independent licensees. Established in 1982 with a first leisure travel shop in Sydney, FCTG was listed on the Australian Securities Exchange in 1995.

Our purpose is to "open up the world for those who want to see"; every day we provide people worldwide the opportunity to experience something truly amazing – travel!

We are seeking a results‑driven professional to manage hotel group commission revenue recovery for our corporate business in the United States and Canada. In this high‑impact role, you will manage, maintain, invoice, audit, and maximize group commission revenue—ensuring every opportunity is captured and optimized.

As the go‑to expert for Americas corporate brands, you’ll collaborate closely with internal supply, finance, and operations teams to drive performance, strengthen processes, and achieve key business goals and KPIs. Your analytical mindset and attention to detail will directly influence revenue recovery and operational excellence.

If you’re passionate about revenue optimization, cross‑functional collaboration, and delivering measurable results, this is your opportunity to make a meaningful impact within a dynamic hotel group environment.

• Proactively monitor outstanding commissions and persistently follow up with hotel partners to ensure timely payment via email and phone.
• Work closely with the finance team to validate receipt of payments, ensuring accuracy and alignment with financial records.
• Provide observations on delinquent accounts, collaborating with relevant team members to escalate issues and drive resolution.
• Audit and validate group contracts to ensure accuracy and commission eligibility, enabling seamless invoice generation for timely issuance to hotel partners.
• Collaborate with hotel partners to improve commission recovery, encouraging strong, positive relationships to assist with timely payments and promote preferred payment options.
• Work with external commission collection agencies to ensure streamlined processes are up to date, maintaining accurate and complete account setups for operational accuracy.
• Accurately generate group commission invoices, adhering to taxation requirements specific to each country to ensure compliance and accuracy.
• Prepare and issue required documentation to hotel partners, facilitating seamless and timely commission processing.
• Assist other brands in investigating and resolving issues related to missing group commissions, ensuring accurate allocation and payment to the correct brand.
• Identify opportunities to improve the group commission process, both functional and non‑functional, driving continuous improvement and efficiency.
• Build positive relationships with Travel Managers through constructive feedback on improving group contracts for commission recovery and identify essential vs. non‑essential information to improve accurate invoicing.
• Generate routine reporting to communicate data quality issues, hotel partner performance, and internal challenges impacting efforts in the recovery and reconciliation of group commission.
• Provide additional ad‑hoc reporting as required by the business.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Ability to accurately audit group contracts and generate invoices, ensuring compliance with taxation requirements and correct allocation of funds.
• Communicate clearly and professionally with hotel partners and internal teams, fostering positive relationships to influence timely commission payments.
• Work efficiently with finance teams, external commission collection agencies, and other brands to validate payments, streamline processes, and resolve discrepancies.
• Manage multiple tasks such as contract audits, invoice issuance, and follow‑ups with hotel…