Director, Cards Engagement

Overview

Please note:

This is a 12-month contract opportunity to cover a parental leave.

RBC Cards is one of the leading credit card businesses in Canada and is a strong contributor to Canadian Banking’s revenues and profits. The business has grown tremendously in the last five years, driven by our strong suite of Credit Card products and innovative marketing efforts. In this role, you will be responsible for supporting the management of the Cards client engagement strategy portfolio by solving complex business problems, and developing and executing on strategies that drive growth and profitability.

• Build long term strategic road map and set near term direction to deepen client relationships and grow balances and purchase volume
• Optimize and manage the core client engagement programs, Proactive Line Increase, Upgrades, Installments, and Inactive Engagement as well as the overall client life cycle
• Serve the role of the business lead to partner with PM&CS, NBA, Marketing, Ops, Business Risk, Finance and other groups within Personal Banking to identify opportunities, develop solutions and implement strategies from end-to-end
• Build market intelligence capabilities to understand competitive landscape
• Establish robust reporting to monitor effectiveness of key programs and deliver actionable analysis to support decision making
• Cultivate strong knowledge of the regulatory environment and ensure compliance to requirements
• Effective story-telling to articulate rationale behind strategy, explain data and information to support that, and highlight risk and opportunities
• Assess value of various opportunities or requests and prioritize deliverables to focus on what matters

Must have:

• Ability to achieve results in the context of complexity, ambiguity and constant change
• Analytically-minded and creative problem solving skills to develop data driven strategies with the desire to challenge status quo
• Proven client service orientation
• Passion for operational excellence / execution quality
• Strong written and oral communication skills
• Collaborative and supportive attitude

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Analytical Thinking, Business Case Design, Critical Thinking, Customer Engagement, Knowledge Organization, Proactive Behavior, Proactive Thinking, Problem Solving, Product Development Lifecycle, Product Development Methodology, Product Services, Profitability, Quantitative Analytics, Results-Oriented, Teamwork

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity lified applicants may be contacted to review their resume in more detail.