Specialist, Operations II

Job Description What is the opportunity?

In this role, you will perform daily oversight activities for complex exception based processes to validate department and systems processes are executing as designed and elevate issues as appropriate for the Client Reporting & Vendor Relationships team under Production Services. In addition, you will provide analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation’s processes.

You will review, verify, and record data into technology systems supporting department processes ensuring adherence to all regulatory and firm policy requirements. In addition, you will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants. Incumbent provides thought leadership and implementation support for department process changes, system enhancements, and new initiatives. You will address escalated questions independently seeking assistance from manager as appropriate following established department procedures.

This role contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

• Execute daily department oversight activities for complex exception based processes to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements. (35%)
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Manager or Senior Manager as appropriate following established department procedures. (30%)
• Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required. (15%)
• Train and act as a resource for less experienced Operation’s team members. (10%)
• Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes. (5%)
• Perform other duties and responsibilities as assigned. (5%)

Must Have:

• 4‑year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
• 1+ year prior securities, banking, technology industry and/or job specific related industry
• Ability to effectively train, lead and provide work direction to others
• Ability to handle multiple priorities in a fast paced and deadline driven environment
• Proficient computer skills in Windows‑based software products including Word, Excel, Access and Outlook
• Sound organizational knowledge with operational mindset; including products, processes, systems and regulatory and/or client needs
• Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Strong problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception‑based complex processes

• Experience with brokerage systems
• Canadian Securities license

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a…