Senior Clerk

A career as an operational processing clerk in the great team of IMFDOI at National Bank means acting as an expert in handling our clients' requests. It is through your mastery of our processes and tools, your curiosity, your diligence, and your efficiency in processing these daily operational activities that you have a positive impact on the client, the Bank, and your team!

Your job :

Ensure diligent handling of various requests from our clients and partners

Analyse and interpret data to accurately carry out administrative requests

Achieve productivity and quality objectives and master end-to-end processes

Carry out the activities assigned to you and proactively support your colleagues

Ensure alignment with organizational and team priorities, both in terms of work organization and our behavioral values

Identify ways to improve performance and the experience of our clients and employees

Contribute to making the team's environment even more positive

Our large team is composed of teams in charge of the following activities in collaboration with our wealth management partners/business lines:

• Account openings and document management
• Account and asset transfers
• Account and securities administration
• Operational support to our partners
• Operation Distribution Investissement
• Mutual Funds Dealer Operations

Your team :

Within the sector, you will be part of a team of 20 colleagues, and the manager will depend on the assigned team. Our team stands out for a culture that commits to a balance between performance, daily enjoyment, and development opportunities.

We favor a variety of continuous learning forms to enrich your development, including learning by doing, training content made available to you, and collaboration with colleagues of diverse expertise and profiles.

Our dynamic work environments and modern collaboration tools promote a pleasant employee experience. We give great importance to employee ideas. Whether through our surveys or through our programs, continuous dialogue and feedback are encouraged.

Prerequisites:

Currently enrolled in a Post Secondary Program

Experience in customer service and/or administrative activities (ideally in a financial environment)

Ease of use with Microsoft software

Knowledge of banking systems, such as OSS-T80, Filenet, GDI, Accurate (an asset)

Sense of initiative, diligence, autonomy

Languages:

• Artificial Intelligence
• Diversity & Inclusion
• Teamwork
• Cybersecurity
• Empathy
• Initiative
• Learning Agility
• Resiliency

Your benefits

• Health and wellness program, including many options
• Group insurance
• Generous pension plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates!

What can you bring to our team?

Join us!

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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