Manager, Procurement & Vendor Management

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting‑edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward‑thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers.

Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work‑life balance
• Competitive compensation and benefits packages
• Work‑life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

Reporting to the Director, Procurement & Vendor Management, the Manager will be responsible for the day‑to‑day administration and execution of Questbank’s procurement activities in accordance with the Third Party Risk Management Framework (TPRMF). This role focuses on coordinating vendor risk assessments, managing the procurement lifecycle for vendors, and ensuring all documentation meets regulatory and internal policy standards. The Manager will act as a key coordinator between business owners and vendors, facilitate intake, due diligence, contract negotiations, and ongoing monitoring of third‑party relationships, and integrate AI to create efficiencies.

• First Line of Defence Execution
  • Execute day‑to‑day TPRM activities in strict alignment with Questbank’s risk appetite and established policies.
  • Support the Director in updating TPRM procedures and guidelines based on operational feedback.
  • Act as a point of contact for business units to navigate the first‑line‑of‑defence requirements for new vendor engagements.
• Planning & Reporting Support
  • Maintain the vendor inventory and tracking logs to ensure the Director has accurate data for executive reporting.
  • Monitor upcoming contract expirations and risk review deadlines, proactively alerting the Director of potential backlogs.
  • Prepare draft performance reports and scorecards for review.
• Vendor Review & Management
  • Facilitate the end‑to‑end due diligence process for assigned vendors, including gathering SOC2 reports, BCP/DR documentation, and financial health data.
  • Manage the performance review cycle for non‑critical vendors, ensuring business owners provide timely feedback.
  • Identify and elevate any vendor performance issues or missed SLAs to the Director.
  • Ensure all vendor records in the centralized repository are up to date and audit‑ready.
• Compliance & Risk Mitigation
  • Verify that all vendor onboarding activities comply with OSFI guidelines and internal…