Resolution Specialist, Collections

a Resolution Specialist, Collections!

Reporting To
Manager, Collections

We are hiring a Resolution Specialist, Collections. This is a full-time position based in Toronto.

Employment type
:
Full-time

Salary Range
: $42,471 - $63,707

Posting Date
:
February 5, 2026

Closing Date
:
February 19, 2026

Hours Of Work
: 8:30 a.m. – 5:00 p.m.

Grade
:
Office

Location:

6

Location
:
Toronto — Great location! Steps away from the main public transit station

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities.

• Eligibility for benefits is dependent on the terms of employment

Reporting to the Manager, the Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.

• Investigation of delinquent accounts in assigned portfolio
• Collection/administration of portfolio
• Minimize exposure to monetary losses or damage to investors and corporate image
• Assist clients in budgeting and planning to correct existing and avoid future delinquency
• Assessment and collection of fees
• Review bankruptcy and consumer proposals and filing proof of claim when required
• Collection of common expenses, strata liens, tax and utility arrears
• Set up of arrears settlement payments
• Process new PAC information
• Provide credit ratings and mortgage verifications
• Collection of deficiency balances on discharged mortgages
• Adhere to policies/procedures to ensure AML requirements are met, when applicable

• Strong communication and interpersonal skills
• Excellent analytical and problem-solving skills
• Team player who also works well independently
• Able to meet deadlines
• Competency in MS Office; capacity to learn new technologies/systems
• Shift work will be required

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

This posting may be removed at any time. Only candidates selected for an interview will be contacted.

Notes: Artificial Intelligence is not used in our recruitment or hiring process for this role. First National is an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. First National supports requests for accommodation from applicants with disabilities;

please contact Human Resources at ac should you need an accommodation at any point in the recruitment process.

#FNLOON