Fraud Officer

What is the opportunity?

In a non‑call center environment, you will support the Personal and Commercial Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will review and investigate credit fraud alerts for Mortgage, RCL, and Car Loan applications, ensuring operational risk and loss are mitigated and negative client impact and experience are kept to a minimum.

This is a hybrid role for applicants within commuting distance to the Place Bonaventure office location in Montreal or the York Mills office location in Toronto.

• Use in-depth fraud understanding to investigate fraud alerts on loan applications
• Review notes and pertinent application details
• Review NDB alerts and update notifications accordingly
• Perform outbound calls to validate application details
• Record and refer all suspicious files to CIS for review
• Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

• At least 12 months of experience in client service or a fraud‑related environment
• Ability to handle a high workload confidently, prioritizing and multitasking while delivering superior client experience
• Proven interpersonal communication and problem‑resolution skills
• Able to work the set shift of 8:00 am to 8:00 pm, Monday to Saturday

• Mortgage‑related fraud experience
• Experience with Citadel, Casper, Linx, EIM, Camps, IRIS, or Synergy

We thrive on challenge, progressive thinking, and teamwork to deliver trusted advice that helps our clients thrive and communities prosper. We care about each other’s growth, making a difference, and achieving mutual success.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Exposure to strong mentorship and leadership examples
• Ability to make a difference and lasting impact

Communication, Teamwork

Address: 800 RUE DE LA GAUCHETIÈRE O, SUITE 4021, MONTRÉAL
City:
Montréal
Country:
Canada
Work hours/week: 37.5

Employment Type:

Full time
Platform: PERSONAL & COMMERCIAL BANKING
Job Type: Regular

Pay Type:

Salaried
Posted Date:
Final date to receive applications:

Note:

Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

At RBC, we believe an inclusive workplace with diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity lified applicants may be contacted to review their resume in more detail.