Manager, Fraud Analytics

Overview

Reporting to the Senior Manager, Fraud Management, and supporting the broader Fraud Management & Corporate Security (“FMCS”) team, this role is responsible for managing a team of fraud analysts and senior fraud investigators as part of the overall Fraud Management program for Meridian Credit Union and Meridian One Cap (collectively, “Meridian”).

• Manage a team of fraud analysts and senior fraud investigators to oversee fraud strategy activities (e.g., rule implementation, risk assessments, project work), provide feedback and recommendations, and set short‑ and long‑term goals.
• Identify opportunities to leverage force‑multiplier strategies/tools (AI, automation, integration) and support FMCS leadership in deployment.
• Coach and develop direct reports, conduct case reviews, and identify process improvements.
• Identify training needs to maintain fraud threat intelligence, data analysis techniques, and communication skills.
• Manage system and access requirements, identify and remove technological barriers.
• Complete hiring activities (application reviews, interview design, selection) when onboarding new employees.
• Collaborate with Branding, Marketing, and Communications to develop fraud education content and internal communication strategies.
• Maintain and enhance the FMCS SharePoint site and ensure employees receive required training.
• Review, update, and enhance FMCS policy and procedure documents and add new items to the SOP inventory.
• Generate monthly, quarterly, and ad‑hoc fraud metrics reports and prepare detailed recommendations for senior leadership.
• Participate in Risk & Control Self‑Assessments (RCSA) to challenge department controls.
• Support FMCS integration with the Anti‑Money Laundering (AML) program and contribute to short‑ and multi‑year plans.
• Represent FMCS on enterprise initiatives, embodying a single point of contact across teams.
• Represent Meridian at industry initiatives (Real Time Rail, Open Banking) and ensure fraud risk is managed in new products.
• Make autonomous decisions and support project development, testing, and communication with senior leadership.
• Conduct fraud risk assessments for projects, ensuring appropriate controls and mitigation measures.
• Identify system enhancements and lead their implementation to improve fraud risk management.
• Assist leadership in researching, scoping, and presenting business cases for new tools and resources.

• 3‑5 years’ experience in the financial services industry with a robust understanding of financial products, services, policies, and fraud risk contexts.
• Strong knowledge of fraud schemes, tactics, and control methodologies.
• Minimum 1 year of leadership experience, coaching, and guidance.
• Proficiency in Microsoft Office Suite (Excel, VBA, pivot tables) and Microsoft SQL Server, Azure Dev Ops.
• Advanced analytical and problem‑solving skills, with ability to develop structured approaches and drive decisions.
• Good grasp of Canadian privacy legislation, criminal law, and AML regulations.
• Understanding of the credit card industry and regulatory requirements.
• Excellent written and verbal communication skills.
• Lean Six Sigma certification (Yellow Belt) preferred.
• Designations such as CFE, CFCS, CFA, CAMS (or progress toward them) are an asset.

• Inclusive and collaborative environment encouraging creativity and innovation.
• Access to tools and technology to support success.
• Opportunity to work with diverse industry leaders.
• Hybrid work arrangements with regular in‑person office time.
• Supportive culture that balances work and play.

CAD $79,100.00 – $ annually, commensurate with experience and skills.

Toronto Corporate Office – 3280 Bloor St W, Etobicoke, ON.

Meridian is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.