AVP, RCM Program Operations

We are hiring for this position out of our Toronto, Vancouver and Calgary offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

About

The Role
Reporting to the Chief Compliance Officer (CCO), the AVP RCM Program Operations is a people leader role responsible for the operationalization and effectiveness of the organization’s regulatory compliance framework. This includes ensuring adherence to all applicable regulatory requirements across Peoples Group, including, but not limited to:
Financial Crimes, Payments, Consumer Protection, Prudential, Privacy and Governance requirements. The role requires strategic leadership, deep regulatory knowledge, strong technical expertise and the ability to work cross‑functionally with legal, risk, business lines, operations, and technology teams.

About The Day-to-day

Lead the implementation and effectiveness of the RCM Program, in alignment with OSFI E-13 Guideline, applying across the enterprise.

Oversee implementation and operationalization of RCM Program artefacts, including communication and training on systems and management tools.

Accountable for vendor selection and management of regulatory risk management systems enabling consistency and traceability of:

Regulatory Requirements inventory (content manager).

Regulatory Requirements applicability by product, line of business or other filter.

Assessment of inherent and residual risk, as per RCM risk methodology.

Centralized control library.

Monitoring and testing activities.

Issue management (control weaknesses, monitoring & testing activities and/or regulatory findings).

Regulatory Change events and related activities. Track Regulatory engagements.

In conjunction with Lines of Business Compliance Advisors, oversee the completion and ongoing updates to:

Mapping of applicable Regulatory Requirements.

Assessment of regulatory compliance risk.

Update and mapping of control inventory.

Monitoring and Testing calendar and activities.

Progress on outstanding regulatory compliance issues.

Provide support and guidance on the implementation and operationalization of RCM Program applicable to Corporate Functions (Legal, Finance, Technology, Risk Management)

Oversee completeness of timely regulatory filings across the enterprise.

To enable clear and accurate reporting to Senior Management, accountable to maintain data integrity of the regulatory risk management systems including, but not limited to:

Corporate structure / Senior Management.

Enable traceability of information across three Lines of Defense model, including Other Oversight Functions

Timely update of Regulatory Change events to Regulatory Requirements universe, including applicability and control library update

Accuracy of risk profile, including validation of completeness of control inventory

Issue ownership

Timely results of monitoring and testing activities

Key Risk appetite metrics.

Collaborate closely with key stakeholders across the enterprise to maximize efficiency of RCM Program design; key stakeholders include, but not limited to: CAMLO, Chief Privacy Officer, Corporate Secretary, CCO team colleagues, Risk Management peers and Business Risk Management.

About The Qualifications

10+ years of experience in Payments / Compliance related roles.

Deep understanding of global payment systems and regulatory frameworks.

Strong leadership, communication, and stakeholder management skills.

Experience with fintech, banking, or card networks is highly desirable.

Extensive experience in operationalizing and managing comprehensive compliance programs within highly regulated industries such as financial services or technology‑driven sectors.

Proven track record of collaborating effectively with cross‑functional teams to implement policies that balance operational efficiency with strict adherence to legal requirements.

Strong analytical abilities to assess risks accurately and develop pragmatic solutions tailored to PTC’s needs.

Strong technical capabilities to operationalize / customize regulatory risk management systems.

A collaborative mindset that values teamwork, open communication, and mutual…