Supervisor, Fraud Investigations

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers.

Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

The Fraud team is accountable to proactively and comprehensively combat fraud for all of Questrade Financial Group to mitigate fraud and reputational risks while also helping Canadians become much more financially successful and secure.

Reporting to the Senior Manager, Fraud Operations, this role is responsible for ensuring fraud is managed at Questrade Financial Group. The Fraud Investigations Supervisor will work closely with leadership, partners, vendors, and direct reports to ensure alerts / cases are prioritized, reviewed, and documented. In addition, controls, documentation (e.g. procedures, playbooks), training, case tracking, reporting, regulatory requirements, stakeholder relationships, etc, are in place within the Fraud program and the enterprise.

Due to the nature of fraud incidents, the Fraud Supervisor may occasionally need to respond to urgent cases outside of regular work hours. Flexibility and a proactive approach to handling these situations are essential.

The Fraud Investigations Supervisor is responsible for leading a team to detect, manage, respond, and oversee alerts, cases, and incidents of external fraud against QFG and its clients. The Supervisor will also promote thorough investigations and operational excellence within the department.

• Promoting operational excellence within the department while balancing the need to conduct appropriate, thorough investigations.
• Developing and leading a team of Fraud Investigators and executing with speed and impact through all aspects of fraud investigations.
• Monitoring and analyzing various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Educating & providing advice to stakeholders and clients to meet their immediate security needs and providing tailored solutions to protect…