Senior Manager, Credit & Collections

Please note:

If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children’s toy, entertainment and digital gaming company?

Reporting to the Senior Director, Credit and Collections Operations, the Senior Manager, Credit and Collections is a key member of the Credit and Collections team. The Senior Manager is responsible for overseeing the credit and collections processes for the North American operations, including managing a team of credit and collections specialists. This role is critical in safeguarding cash flow, minimizing bad debt write‑offs, and supporting revenue growth while maintaining strong customer relationships.

The ideal candidate has deep experience in credit policy, collections strategy, financial literacy, and cross‑functional collaboration within a public‑company environment. This role provides an opportunity to be part of a growing business and to demonstrate critical thinking and problem‑solving skills in a fast‑paced, deadline‑oriented environment.

• Lead the collections process ensuring timely collections, maximizing cash flow and achieving Days Sales Outstanding (DSO) targets
• Implement and enforce corporate credit policies and procedures
• Monitor customer credit exposure and work closely with sales teams to proactively identify and mitigate credit risk
• Evaluate customer creditworthiness and provide recommendations to the Senior Director, Credit Collections Operations
• Effectively manage escalated or high‑risk accounts, including negotiations, disputes, payment plans, and recovery strategies
• Lead key monthly/quarterly meetings with Sales, Operations and Finance, as required
• Lead, mentor and develop a team of credit and collections specialists
• Foster a culture of accountability, collaboration, and continuous improvement – including automation initiatives
• Set performance goals and prepare regular KPI reporting that drives team performance and reports out to leadership on collection effectiveness
• Support month‑end/quarter‑end close processes, including calculation of AFDA in accordance with IFRS
• Partner closely with cross‑functional teams across the business including Sales, Trade Spend Deductions Management, Operations, IT, etc.
• Monitor and establish relationships with North American customers to strategically manage financial, environmental, and political risk associated to accounts receivable
• Ensure compliance with internal controls and support the internal and external audits

• A bachelor's degree or equivalent in Business Administration or related discipline
• 7+ years’ experience in a public company setting, preferably in the Consumer‑Packaged Goods (CPG) industry
• Demonstrated expertise in credit risk assessment, collections strategy, and dispute resolution
• Strong leadership and team management skills, with the ability to motivate and inspire others
• Experience with large ERP systems (i.e., SAP, Oracle, etc.), advanced reporting tools and High Radius is an asset
• Strong skills with Microsoft Office and advanced level Excel skills (pivots, v‑lookups, and advanced formulas)

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun perks!

Spin Master is a fast‑paced, hands‑on organization that provides many great opportunities for impactful decision‑making; though our challenging start‑up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results‑driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment,…