Operations Lead - Business and Technical Analyst​/Acting

Job Description

Operations Lead - Business and Technical Analyst (24 Month Contract/Acting)

Rank 4

Scarborough, ON (Hybrid)

Deadline:
This posting will close by March 4, 2026 at 11:59 PM EST.

The anticipated annual base salary for this position is $75,700 - $99,300. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications, as well as internal equity considerations.

Toyota Canada Inc. (TCI) has an exciting opportunity for an Operations, Business and Technical Analyst to support our Connected Technologies (CT) team. This is a 24‑month contract opportunity and will report to the Manager of Connected Technologies (CT).

The selected candidate will be responsible for leading the operational, financial, and reporting functions for Connected Technologies, ensuring accurate invoicing, reconciliation, budgeting, forecasting, and data management. They will serve as the main escalation point for operational issues, while driving process improvements, automation, and operational excellence. The position manages key projects and cross‑functional coordination with Information Services (IS), Toyota Motor North America (TMNA), and other stakeholders.

They will also provide team guidance and support strategic initiatives focused on revenue visibility, data integrity, and enhanced operational efficiency.

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

• Competitive compensation package
• Extended health care and dental benefits effective immediately
• Associate vehicle discount program
• Paid holiday shutdown and competitive paid time off benefits

• Provide leadership and oversight of CT operational activities, including department‑wide financial management, forecasting, and reconciliation processes
• Ensure consistent operational coverage by coordinating team resources, setting priorities, and managing day‑to‑day workflow

• Lead triaging and resolution of operational issues such as invoice discrepancies, Connected Services Portal (CSP) errors, electronic data interchange (EDI) discrepancies, and production incidents
• Serve as an escalation point for sustainment support, reporting needs, and in‑market customer experience issues; ensure continuity through team backup structure

• Oversee CT Marketing & Training budget, including purchase order (PO) creation, invoicing, reconciliation, and financial record management
• Provide guidance to stakeholders on budget status, variances, and financial impacts

• Drive operational project support including User Acceptance Testing (UAT) planning/execution, dashboard development, Standard Operating Procedure (SOP) creation, and continuous process improvement initiatives
• Champion kaizen activities and operational excellence across CT workflows

• Preparation and processing of all business‑to‑business telematics invoicing (e.g., SXM, Subaru, TMNA), ensuring accuracy and timeliness
• Lead reconciliation and distribution of monthly and quarterly SXM invoices; guide SAP submission processes
• Manage end‑to‑end Subaru invoice cycles (weekly, monthly, yearly) and maintain reconciliation with TMNA, including oversight of invoicing trackers and validation steps

• Direct triage and resolution of issues such as missing invoices, EDI mismatches, CSP errors, and system discrepancies
• Lead monthly accrual reconciliation across standard registers, CSP, GL, Subaru EDI, and other key data sources

• Create purchase orders (POs), oversee the requisition lifecycle, and maintain financial controls and documentation
• Oversee the processing and validation of manual cheques and financial audit trials