Administrator, Deposit Operations

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 780,000 customers across

Canada through Equitable Bank,Canada'sChallenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly‑owned subsidiary, Concentra Bank, supports credit unions across

Canada that serve more than six million members. Together we have over $138 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives. Our customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes World’s Best Banks list since 2021.

The Administrator is responsible for a variety of functions within the Deposit Operations group that include compliance review and assessment, problem resolution, customer and credit union communication, data input and quality assurance.

• 35% – Documentation Verification and Processing
  • Ensure all required documentation received from Concentra Trust, account officers, client, or credit union has been received in good order.
  • Input details accurately into the banking system.
  • Ensure verification/peer review is performed accurately and on a timely basis.
  • Processing may include:
    Applications/new deposits or subsequent contributions, searching the banking system for existing CIF record or creating a new CIF record, confirming receipt of the funds and the accuracy of investment terms such as interest rate, term, issue and maturity dates, and resolving discrepancies or recommending exceptions where appropriate, redemption requests, maturity/renewal instructions, transfer requests, pre‑authorized deposits (PADs), foreign exchange transactions, interest rate changes, cash management services to full‑service commercial clients, regular scheduled reporting tasks, CIF maintenance.
• 25% – Customer Service
  • Promptly respond to client inquiries received via telephone, e‑mail, portal or fax.
  • Provide quality customer service and ensure customer satisfaction.
  • Be well‑versed in product knowledge, policies and procedures.
  • Educate clients and credit unions on EQB’s regulatory, policy and product requirements.
  • Resolve any issues that may arise and escalate as needed.
• 20% – Compliance
  • Review investment documentation to ensure compliance with obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act & Regulations, Deposit Type Instruments Regulations (DTIR).
  • Identify deficiencies and resolve them prior to accepting any new deposit and escalating matters when required.
  • Ensure deposit accounts are administered in accordance with legislation and internal policies while adhering to service standards for accuracy and timeliness.
• 10% – Quality Assurance
  • Ensure all keying is processed accurately and free of errors.
  • Meet regulatory requirements and confirm documentation has been correctly scanned and recorded.
  • Follow up promptly with clients on non‑compliant documentation.
  • Maintain detailed records of non‑compliant documentation and report if necessary.
• 10% – Reporting and Reconciliation
  • Balance and reconcile cash in CUC on a daily or periodic basis, identifying outstanding items for follow‑up with the reconciliation department.
  • Investigate any unbalanced items by referring to documentation or instructions received.
  • Communicate with the reconciliation department regarding any reconciling items.

• Minimum 2 years’ experience in the financial industry
• Post‑secondary education
• Office administration experience
• Strong interpersonal and communication skills – written and oral
• Superior attention to detail and strong organizational skills
• Self‑motivated with the ability to work with little or no supervision
• Ability to work independently as well as within a group/team environment
• Strong customer‑service…