Renewal Administrator

Overview

Join a Challenger

Being a traditional bank isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. We do this with a talented team of inquisitive and agile challengers that break through the status quo. If you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company serves more than 780,000 customers across Canada through Equitable Bank, Canada s Challenger Bank, and has been around for more than 50 years. Equitable Bank s wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $138 billion in combined assets under management and administration. Our EQ Bank digital platform has been named one of the top banks in Canada on the Forbes World s Best Banks list since 2021.

The Renewal Administrator is responsible for providing administrative support to the Renewal Specialists and completing final review of renewed files to ensure terms and conditions offered have proper approval and all procedural, risk and compliance requirements for the department have been met for each of the loans renewed.

• 1. Administration (50%)
  • Prepare letters and documents for borrowers as deemed necessary:
    Solicitation Pre-Renewals, Renewal Reminder Advices, Non-Renewal Notices, Legal Notices, Mortgage Loan Renewal/Conversion/Extension Agreements and Renewal Confirmations while adhering to stipulated timelines
  • Accurately process loan renewals on the mortgage system upon receipt of signed documents and other required documents
  • Ensure all new borrower contact information is updated in the system
  • Gather borrower/property data to accurately determine pricing for renewal purposes
  • Ensure all actions to the file are accurately documented in the customer tracking database
• 2. Post Renewal Audit (40%)
  • Audit files renewed and follow checklist items to ensure the Mortgage Loan has been renewed as stipulated in the signed Mortgage Loan Agreement
  • Ensure all required documents are correctly archived electronically
  • Ensure the file meets Anti-Money Laundering and Anti-Terrorist Financing requirements to minimize risk
  • Review other components of the mortgage, including HELOC, broker consent/fees, securitized loans, partner loans and intended nature of business to ensure compliance
  • Follow up on deficiencies with Renewals Specialists and close all gaps with proper sign-off
• 3. Reporting (5%)
  • Systematically track all interactions with borrowers and external parties
  • Maintain and update miscellaneous reports to support departmental reporting
• 4. Other (5%)
  • Complete additional projects and tasks related to SFR Renewals as assigned by management
  • Be team oriented and collaborate with Equitable Bank employees across departments to better serve borrowers

• Completed post-secondary program in a related discipline and/or 2-3 years of related experience
• Superior interpersonal and communication skills, both written and verbal
• Ability to perform under pressure
• Basic mathematical skills
• Computer literate (MS Outlook, MS Word, MS Excel)
• Self-motivated to meet tight deadlines
• Results/goal achievement oriented
• Ability to balance multiple priorities simultaneously; organized multitasking
• Team oriented
• Working knowledge of residential mortgages, processes and products offered by Equitable Bank
• Understanding of current market mortgage trends

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your family
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top Fin Techs and help create a new kind of banking experience

The incumbent will be working hybrid; time in the office is spent at Equitable Bank s additional office space located at 2200-25 Ontario Street, Toronto, ON
.

Equitable Bank is committed to inclusion. We support a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed to bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. Recruiters will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We look forward to getting to know you!