Job Description & How to Apply Below
In a non‑call center environment, you will support the Personal and Commercial Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will review and investigate credit fraud alerts for Mortgage, RCL, and Car Loan applications, ensuring operational risk and loss are mitigated and negative client impact and experience are kept to a minimum.
This is a hybrid role for applicants within commuting distance to the Place Bonaventure office location in Montreal or the York Mills office location in Toronto.
What will you do?
Use in-depth fraud understanding to investigate fraud alerts on loan applications
Review notes and pertinent application details
Review NDB alerts and update notifications accordingly
Perform outbound calls to validate application details
Record and refer all suspicious files to CIS for review
Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide
What you need to succeed?
Must‑have:
At least 12 months of experience in client service or a fraud‑related environment
Ability to handle a high workload confidently, prioritizing and multitasking while delivering superior client experience
Proven interpersonal communication and problem‑resolution skills
Able to work the set shift of 8:00 am to 8:00 pm, Monday to Saturday
Nice‑to‑have:
Mortgage‑related fraud experience
Experience with Citadel, Casper, Linx, EIM, Camps, IRIS, or Synergy
What’s in it for you?
We thrive on challenge, progressive thinking, and teamwork to deliver trusted advice that helps our clients thrive and communities prosper. We care about each other’s growth, making a difference, and achieving mutual success.
A comprehensive Total Rewards Program including bonuses and flexible benefits
Exposure to strong mentorship and leadership examples
Ability to make a difference and lasting impact
Job Skills
Communication, Teamwork
Additional Job Details
Address: 800 RUE DE LA GAUCHETIÈRE O, SUITE 4021, MONTRÉAL
City:
Montréal
Country:
Canada
Work hours/week: 37.5
Employment Type:
Full time
Platform: PERSONAL & COMMERCIAL BANKING
Job Type: Regular
Pay Type:
Salaried
Posted Date:
Final date to receive applications:
Note:
Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace with diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity lified applicants may be contacted to review their resume in more detail.
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