Head of Risk and Compliance, BOXX

The Opportunity

The Head of Risk & Compliance will oversee all risk and compliance activities for BOXX and serve as the single point of contact to the BOXX CEO on all risk and compliance matters. This role acts as a strategic business partner to BOXX leadership, working closely with the Zurich Insurance Group Global Risk & Compliance team to ensure alignment with Zurich standards, regulatory expectations, and best practices.

This is a senior, high-impact role responsible for embedding a strong risk and compliance culture while enabling the business to operate confidently, compliantly, and with the customer at the centre of decision‑making.

Zurich Canada uses artificial intelligence‑enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Act as BOXX Risk & Compliance Business partner:

• Advise the BOXX leadership team and business on all compliance & risk matters
• Single point of contact on compliance as well as risk matters for the BOXX CEO
• Liaising with colleagues from the Zurich Insurance Group Risk & Compliance team to resolve risk matters for BOXX
• Work closely with Legal Counsel and business teams to assess and prepare for any regulatory and legislative change
• Maintain all relevant compliance policies and frameworks, and support the business in implementing relevant requirements (in particular ABC, anti‑trust, sanctions, conflicts of interest, reporting of improper conduct and concerns)
• Support the business in designing and implementing adequate compliance controls in line with Zurich requirements
• Support the business in meeting regulatory obligations under the supervisory regimes of insurance supervisors / coordinate review on foreign jurisdictions
• Support the business in meeting all key obligations under corporate, consumer protection, or other relevant law
• Support the business in meeting compliance‑related obligations imposed by underwriters
• Work with local HR teams on the design and implementation of required Risk & Compliance trainings
• Conduct compliance risk awareness‑raising activities
• Design and execute an assurance plan for BOXX
• Triage and assess risk & compliance incidents and breaches
• Monitor all actions related to managing incidents and findings
• Advise the business on customer‑facing conduct risks related to existing or new products, existing or new distribution agreements, and existing or new product disclosures, marketing collateral, websites or other relevant documentation
• Support the business and Zurich’s Risk & Compliance team in conducting and/or facilitating annual operational and strategic risk assessments, and monitoring risk mitigating actions
• Support the business in assessing project risk for major projects as required
• Prepare reporting materials for local boards and management as required
• Contribute to the quarterly Group Risk & Compliance report as well as any other ad‑hoc or regular reporting requests from the Cover‑More or Zurich Groups
• Keep abreast of regulatory and industry trends

• At least 5‑7 years of relevant compliance and risk management experience
• MBA or relevant qualifications in law, business, commerce or equivalent
• Familiarity with US and/or Canada State insurance supervisory frameworks; familiarity with corporate, consumer protection and other relevant law a plus
• Experience in the insurance sector and familiarity with insurance terminology, products, issuing systems and distribution methods a plus
• Process auditing and operational review capabilities
• Strong verbal and written communication skills
• Advanced influencing and stakeholder management skills
• Ability to stand up and hold firm
• Advanced Microsoft Office skills (incl. Excel, Power Point, and Word)
• Attention to detail and discipline Organised, systematic and thorough
• Solution orientated
• Innovative thinker
• Commitment to continuous improvement and process enhancement
• Always consider how what we do impacts the customer and how Risk & Compliance can help the…