Mortgage Solutions Associate

Mortgage Solutions Associate MCAP at a Glance

Joining MCAP means you will be հայտարար part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and informal training, and exciting opportunities in a dynamic, entrepreneurial environment.

This SIST Michelle is responsible for the success of borrower retention and facilitation of the borrower financing experience. A Mortgage Solutions Associate promotes financing and renewal options for files across multiple brands to achieve borrower financing needs in a timely manner, along with preventing early payout and promoting ancillary services.

This position is empowered to understand homeowners needs and requirements in order to suggest and recommend the best solutions and finance options, while utilizing underwriting policies to make preliminary decisions regarding borrower qualifications, interest rate discounting, blended rate calculations, and penalty amounts related to refinancing, porting.

This position involves flexibility with hours to ensure the best borrower experience across Canada. The Internal Broker department currently manages an inbound queue during the hours of 8:00 AM – 7:00 PM EST in conjunction with managing outbound call efforts as needed across Canada. It is expected that a Mortgage Solutions Associate be able to work any time during the available hours within the current hours of operation.

• Review financial situation of borrowers (includes preliminary analyzing of income, assets, liabilities and credit bureau details while assessing the borrower’s ability to qualify for the requested solution)
• Utilize product options and borrower goals to suggest products and terms that are mutually beneficial to borrowers, MCAP, and investors
• Offer interest rates and penalty quotes
• Complete an application and pull Credit Bureau to profite warm lead to Internal Broker

• Promote applicable lender product
  
  Similarly and services such as Mortgage Life Insurance, Disability Insurance, and Home Warranty options
• Promote and educate on features and benefits of existing mortgage product to retain borrowers when financing unavailable or uncertain and offer advice on how the client may qualify in the future
• Provide renewal rates and produce renewal offers to hand off to Renewal Account Manager

• Assist with respect to enhancing the overall borrower experience, both mid‑term and  feedback and insight to management

• Solid understanding of MARS, MARSweb, SharePoint, CIC, Investor and Insurer guidelines
• Mortgage Servicing or Origination Industry experience (minimum 2 years)
• Customer Service and/or Retention experience
• Strong negotiation and retention skills
• Ability to foster and maintain relationships
• Exceptional oral and written communication skills with emphasis on educating
• Attention to detail
• Flexible working hours
• Strong analytical and problem solving skills
• Exceptional oral and written communication skills
• Excellent organizational and time‑management skills
• Ability to multi‑task in a fast‑paced environment
• Ability to remain calm in stressful situations
• Carries out duties with integrity and takes responsibility for actions
• Self‑driven and motivated with the ability to work independently and in a team environment
• University Degree/College Diploma
• Completion or ability toług complete Mortgage agent license course to satisfy provincial regulatory requirements within 6 months{ date}

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages…