Student, FCC Service Delivery and Support; Summer

Position: Student, FCC Service Delivery and Support (Summer 2026)

Student, FCC Service Delivery & Support (Summer 2026)

Join to apply for the Student, FCC Service Delivery & Support (Summer 2026) role at Fidelity Canada.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services, and we’re constantly seeking new and better ways to help our clients.

As a student in FCC, Service Delivery & Support you will have the opportunity to

• Deliver the highest quality of customer service to our internal and external customers to exceed their expectations and create a positive experience.
• Provide recommendations on ways to improve internal workflows.
• Build and enhance loyalty by reducing middle office and advisor effort in their interactions with Fidelity Clearing Canada.
• Perform product troubleshooting in a multi-channel environment (phone, email, etc.) to solve escalated customer issues and help raise the bar of our front‑line support team.

What We’re Looking For

• Working toward a university degree in finance, commerce, business, or economics.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills, including strong problem‑solving abilities.
• Ability to demonstrate self‑motivation and be proactive.
• Proven success in establishing exceptional client service.
• Ability to manage projects, juggle multiple priorities, and meet deadlines.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Prior knowledge of Salesforce will be considered an asset.
• Must be currently enrolled in a registered co‑op program and available on a full‑time basis for the duration of the co‑op term.

Hybrid Schedule

Students will work on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Competitive Pay for Specialized Talent

This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring. The undergraduate hourly rate ranges from $23.00 to $27.00
, based on experience and qualifications.

Equal Opportunity Employer

Fidelity Canada is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally protected ground.

Accommodation During the Application Process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at Fideli

No Telephone Inquiries or Agencies

We thank all applicants for their interest. Please be advised that only those selected for an interview will be contacted.

#J-18808-Ljbffr