Manager, Retail Payment Operations and Services - Retail

Manager, Retail Payment Operations and Services - Retail Payments

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Retail Payment Operations and Services - Toronto, ON

Contributes to the overall success of the Retail Payments as well as the broader Cards, Payments, Loyalty, and Client Experience (CPLCX) team in Canada ensuring specific individual goals, plans, initiatives are executed & delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

• Supports efforts and takes actions to progress the team’s mandates:
  • To develop and execute strategies to manage fraud risk and scams;
  • To optimize payment authorization and authentication performance;
  • To deliver key payment operations, projects and initiatives;
  • To oversee payments systems performance and work with technology partners to assess impact and identify opportunities to improve payments resiliency;
  • To address operational issues, as well as to increase effectiveness and efficiency of payment operational processes.
• Work closely with the Director Retail Payments Operations and Services, as well as Fraud Management partners on assessing and managing payment fraud impact to Retail clients and Retail Payments P&L.
• Obtain and develop a good understanding of businesses, risks, and processes for assigned projects.
• Supports delivery of assigned projects or initiatives by managing progress of action items, tracking and reporting on work effort, acting as a key contributor in resolving any issues or concerns, ensuring open communication and engagement with working group participants:
  • Performs cost benefit analysis and risk assessments on projects and initiatives;
  • Brainstorms solutions for implementation and troubleshoots issues;
  • Obtains business requirements from stakeholders and documents; helps to support prioritization and execution of requirements;
  • Supports all due diligence requirements in support of Retail Payments strategy (i.e. Initiative risk assessments, operational readiness, privacy risk assessments, or any other control partner assessments);
  • Support end to end development and execution of business cases (financial models, business case write-up, due diligence) that will be presented to applicable governance committees for funding and project implementation.
• Contributes to and at times manages assigned retail payment strategies, which may include supporting product management
• Support and at times lead resolution activities related to issues management of Retail Payment products. Includes maintaining partnerships with applicable teams/ functional areas of the Bank, managing engagement of any external partners/ vendors needed for resolution, effective resolution and regulatory reporting, tracking or communications, customer interactions as required, and any other activities needed to support timely and complete resolution of assigned issues.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Support and complete all applicable due diligence activities within the Bank’s operational risk framework for new initiatives; actively participate and represent the Retail Payments team in applicable third-party risk assessments, annual reviews, or other compliance/ risk management processes as required in day-to-day activities and job accountabilities.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Champions a high-performance environment and contributes to an inclusive work environment.