Analyst, Client Services - term

Position: Analyst, Client Services - 12 month term
* At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3 days per week on-site, while other days will be remote.*
* ** Client Service:
** You’ll follow Client Services Procedures and Processes to ensure accurate, smooth and seamless remediation for Capital Markets clients. If needed, you’ll reach out to front office / clients as first level contact, requesting documentation for onboarding or remediation purposes. Following up with the client to obtain all documentation and disseminate relevant information to the respective internal teams may also be required.
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* Collaboration:

** You’ll collaborate with other teams to coordinate communication with front office sales and internal departments (e.g. Client Management Services, Credit, Legal, Operations etc.) on assigned cases / clients. In addition, you’ll need to keep open lines of communication to coordinate with the business supervisor and responsible teams, to complete their respective tasks in the client onboarding system in order to bring all cases to completion on a timely basis.
* ** Due Diligence:
** You’ll conduct research and obtain document requirements for the remediation works. You’ll ensure correct data is captured in the client onboarding system and the required documents are uploaded to the same system as per requirements. With your high level of knowledge of Capital Markets business products as well as global AML / KYC standards primarily in Europe, Canada, US and Asia Pacific, you’ll partner with peers to deliver accurate information on AML requirements and timely remediation to ensure excellent client and employee  experiences.

You will need to be able to quickly assess factors that affect the client’s AML risk rating / profile through research in order to make timely decisions and take appropriate action as necessary for high risk clients, while escalating any issues that require higher level decisions to the remediation Associate and/or Team Leader.
* ** You have a degree or diploma in
** Business Administration or Economics;
Certified Anti-Money Laundering Specialist certificate (CAMS) is an asset.
* ** You put our clients first.
** You focus on delivering a seamless and smooth client experience regardless of the complexity of the Capital Markets internal infrastructure. You have a strong sense of accountability when it comes to the client experience and end-to-end client onboarding processes. When required, you address conflicts and escalate client issues in a timely manner order to find the best solution for the client.
* ** You act like an owner.
** You enjoy investigating complex problems and making sense of information. You have strong problem solving skills, researching skills and high attention to detail and know how to deliver results in an environment that has numerous stakeholders.
* ** Your influence makes a difference.
** You know that relationships are the key to success and you can successfully influence individuals and communicate effectively at all levels of the organization. You can influence a team to reach performance metrics and service level agreements in an effective manner.
* ** You’re digitally savvy.
** You seek out innovative solutions and embrace evolving technologies. You have strong working experience with Microsoft Word, PowerPoint and Excel. Experience working with Fenergo and World Check is an asset.
* ** You’re goal oriented.
** You’re motivated by accomplishing your goals and delivering your best to make a difference. You bring a can-do attitude with a passion for driving solutions and overcoming obstacles.
* ** Values matter to you**. You bring your real self to work and you live our values - trust, teamwork, and accountability.
#LI-TA
** You can demonstrate knowledge and experience
** in AML / KYC for Capital Markets clients as well as Capital Markets infrastructure, applications, and businesses / products. Knowledge of
** global AML / ATF
** requirements is preferred.
* We work to recognize you in meaningful, personalized ways including a competitive compensation,…